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lightstrike
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Post time 2017-5-22 08:01:43 | Show all posts |Read mode
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I'm posting on behalf of my friend because she has trouble getting into the forum. She has submitted some tickets but they go unanswered.

"I bought 300 diamonds few days ago, so it shows a few diamonds from that and from checking in (in the screenshot that can be found below), but I would really like to have the 18/19k I had before I stopped playing for a while. I was inactive for about 6/9 months, when I logged in, my diamonds were 0. It takes a lot not to spend them, to just save and save, because I had never won any events because I never have enough diamonds. I then moved which caused bad connectivity. I finally log in and 0 diamonds."
This is exactly what my friend sent me to post at the forum. You must have on record the amount of diamonds she had that could've been sealed away in Mail but since she was off for longer than a month, that mail expired.

IGN: Eloise
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 lightstrike Last edit in 2017-5-22 08:01:43

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meadowsweetfm
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Post time 2017-5-22 10:23:34 | Show all posts
Hi there. I have filed a report for them.
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 meadowsweetfm Last edit in 2017-5-22 10:23:34

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lightstrike
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 Author| Post time 2017-5-25 08:15:49 | Show all posts
Can someone please let me know what has happened so far? Will my friend be helped?
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 lightstrike Last edit in 2017-5-25 08:15:49

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meadowsweetfm
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Post time 2017-5-25 10:08:26 | Show all posts
Hi there, no update yet! If there are dias to find, im sure we will find them.
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 meadowsweetfm Last edit in 2017-5-25 10:08:26

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lightstrike
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 Author| Post time 2017-5-30 07:07:12 | Show all posts
Roundabout how long will it take?
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 lightstrike Last edit in 2017-5-30 07:07:12

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blanky2.0
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Post time 2017-5-30 12:46:15 | Show all posts
It shouldn't take so long now.
Please be patient with us for a little longer.
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 blanky2.0 Last edit in 2017-5-30 12:46:15

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meadowsweetfm
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Post time 2017-5-31 10:32:17 | Show all posts
Hi there! I have gotten some feed back regarding this issue. Currently we have records for dias at the end of january of 2016. These were spent at that time. We cannot find anything between that and 5/13 of this year.
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 meadowsweetfm Last edit in 2017-5-31 10:32:17

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xharleybabex
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Post time 2017-5-31 20:57:30 | Show all posts
I am pretty sure i have something wrong with the level of Jotonheim-Up, I completed the whole Worlds for that level but was unable to collect from the first chest, as i will show you in a screen shot. I am now on the next level of Jotonheim-Med and have just collected the first chest. So i am sure there is something wrong with the game playing here. Could you please look into this matter and fix it, Thank you. Here are the screen shots of both worlds, Jotonheim-Up & Jotonheim-Med, .... https://prnt.sc/fb0r2e ..... https://prnt.sc/fb0rd6 ... Update on my problem for World Tree- Divine Realm ...... It seems i am only getting 4 stars for each level im doing in Jotonheim-Down. Imade it to the second chest but when i opened it, it also opened on Jotonheim-Up and Jotonheim-Med, so i didnt get those rewards. THIS IS NOT RIGHT AND SOMEONE NEEDS TO FIX THIS !!! ....... http://prntscr.com/fe3l43 ... And yes, i have also sent a ticket in and informed the problem in the Forums, BUT NO REPLY ON ANY OF THIS ! IGN-smexychick, server-Selene S257, Facebook.
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 xharleybabex Last edit in 2017-5-31 20:57:30

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redsneakers
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Post time 2017-5-31 21:09:45 | Show all posts
Just one question, did you use Soul Rapier in your party? About the chest it's depends on the stars you able to get from the whole Jotonheim. Up, down or med its all in Jotonhiem?

Oh and one more, you should actually make your own thread not on others thread which have totally different issue than yours.
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 redsneakers Last edit in 2017-5-31 21:09:45

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lightstrike
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 Author| Post time 2017-6-1 03:08:04 | Show all posts
Edited by lightstrike at 2017-6-1 03:14

"End of January is the last time I bought, so you just checked the buying records, not the game records. My last BUY on Facebook shows end of January 2016." This is quoted directly from my friend.
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  • "The inactivity started around September/October 2016 until now in beginning of May. At the time we stopped playing, I had over 20k diamonds that were saved after the buy, saved from log ins, game things etc etc... didn't spend except for VIP each month which was 199 diamonds per month. Other than that, you should just put in the effort and look. NOT AT THE BUY RECORDS, but at the game."
    2017-6-1 03:41  Reply

 lightstrike Last edit in 2017-6-1 03:08:04

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