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account missing deleted or reset

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roninbig
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Joined 2017-5-23
Last Visited 2017-05-24
Post time 2017-5-23 20:17:29 | Show all posts |Read mode
account missing deleted or reset Reply:2| View:168
my account is missing or reset this has happened twice i have sent a ticket through and had no response

 roninbig Last edit in 2017-5-23 20:17:29

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iselin
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Post time 2017-5-23 23:18:48 | Show all posts
Hi,
if you can provide me with a ticket-number?
Should be located under my tickets on the support tab if you open the ticket regarding that issue,
The ticket number will then be located Here (ss of where it is)
And I will forward it to the devs for investigation.

-Iselin
Floor reply (3)
  • there doesn't seem to be a number underneath the ticket but the date and time of the submission of the ticket are 19/5/17 at 5:32 its with gtarcade support
    2017-5-24 05:57  Reply
  • If you open the ticket and check the address bar the ticket number will be located where shown on the screenshot I provided.
    alternatively you can provide me with your in-game name and server number.
    Cause usually when people do not find their account they have either logged in with the wrong address or selected the wrong server.

    -Iselin
    2017-5-24 23:59  Reply
  • the account email is roninbig@gmail.com need to fix is the account name and the server was kinky not sure on the number
    2017-5-25 17:34  Reply

 iselin Last edit in 2017-5-23 23:18:48

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itsmed1984
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Last Visited 2017-12-16
Post time 2017-5-24 20:58:07 | Show all posts
still had no joy with my accounts but I see updates on the game constantly do you not want loyal gamers to play
Floor reply (1)
  • Hi,
    I do not find a thread with your forum username that says anything about your account being missing,
    That being said, I will need to know what plattform your were using and your in-game name and server number of the account that you are missing.

    -Iselin
    2017-5-25 00:01  Reply

 itsmed1984 Last edit in 2017-5-24 20:58:07

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