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Unable to claim lava heart chest

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joannehiggin3
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Post time 2017-5-24 01:49:49 | Show all posts |Read mode
Unable to claim lava heart chest Reply:8| View:455
Hi there,
I hope you can help.
I bought a lava heart chest (in tycoon shop) and cant find it in my inventory.
Plz help
IGN Joanne
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 joannehiggin3 Last edit in 2017-5-24 01:49:49

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dragonlady
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Post time 2017-5-24 17:52:39 | Show all posts
Hi Joanne, if that ss is from your game you couldn't have bought it because it's event limit item and that says 1/1. Is it perhaps from someone else's game or did you happen to make a mistake and buy something else?
Need a ss showing your in game name and the item purchased, not cropped like that, to look into this, thanks
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  • Someone elses game. Im the only one that plays in my house. My mother has Alzheimers so pretty sure its not her
    2017-5-25 00:03  Reply

 dragonlady Last edit in 2017-5-24 17:52:39

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silver zero
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Post time 2017-5-24 02:09:24 | Show all posts
Edited by silver zero at 2017-5-24 02:11

Did you maybe use the 1-click chest open option in your inventory which would open all the chests? Its an elemental core (which looks exactly identical to the dazzeling lvl 85's so you'll have to searcg manually which one it is (they give slightly different stats so hover your mouse over each dazzeling to check)
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  • I never use 1 click chest open, I have checked just incase but it is not there. And went over dazzling elements. None match the stats





    2017-5-24 17:36  Reply

 silver zero Last edit in 2017-5-24 02:09:24

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Required Info: IGN, Server, Platform, Screen Shots & *Transaction ID's for Recharges* Comp Conditions
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joannehiggin3
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 Author| Post time 2017-5-24 17:41:25 | Show all posts
pics of what i bought

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 joannehiggin3 Last edit in 2017-5-24 17:41:25

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 Author| Post time 2017-5-24 23:43:10 | Show all posts
Hithany you for prompt reply
I didn't buy it today n realised yesterday when opening that it was not thereI do not usually complain but have been taking more n0oticed of my elememts
Joanne
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  • Sorry 2 pics on
    I defo paid it via my supremacy ticket as i had 2. I have not bought anything by mistake
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    2017-5-24 23:57  Reply

 joannehiggin3 Last edit in 2017-5-24 23:43:10

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nγχ
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Post time 2017-5-25 00:33:42 | Show all posts
Hi Joanne,

based on those screen shots we couldnt report it to the devs and it wouldnt be considered as it would show 0/1 in the event limit not 1/1

Thanks nyx
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 nγχ Last edit in 2017-5-25 00:33:42

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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sun ce
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Post time 2017-5-25 02:28:10 | Show all posts
you had 2 supremacy certificates? you still have 1.

And your pic shows that you bought a Glacial Heart, not a Lava Heart.

Glacial Hearts are pale blue in colour. (Ice elementals)
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 sun ce Last edit in 2017-5-25 02:28:10

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 Author| Post time 2017-5-25 02:59:13 | Show all posts

I have found them if id of known more about it in general I wouldn't of wasted your time.
The jewel should be changed to something else
Just a wee thought.
THanks for your help
Joanne
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 joannehiggin3 Last edit in 2017-5-25 02:59:13

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Post time 2017-5-25 03:12:22 | Show all posts
So glad you found it!

Thanks bofu for the help

nyx
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 nγχ Last edit in 2017-5-25 03:12:22

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It's time to let natural selection take effect... remove all warning labels and let nature sort the rest out.
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