2 days delayed diamonds

pradiva nur abditya

        I did my recharge at 17 feb, but i didn\'t received any diamonds until now. I\'ve send 3 ticket but no one respond and give a solution
        Server : Jetur 687-PST
        In game name : Pradivana
        here i enclosed payment invoice via MOLPoints. Please help me and fix it, thanks in advance
        https://drive.google.com/open?id ... 4Vm8&authuser=0

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acorna

Hello pradiva, your Link you provided does not let us View it, as it is set to Private.  If you could please clarify your Report! You said that you Recharged, but received the Diamonds 2 Days Later. Unless it was Explained differently than how I am reading it? Just wanted to Verify if I understood you correctly.

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pradiva nur abditya

        No, it wasn\'t like that.
        I recharged two days ago but i didn\'t received any diamonds, no diamonds added to my account yet
        Sorry if i have bad english

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pradiva nur abditya

and i\'m wondering why no one of your support team read my ticket!?

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acorna

        Hello pradiva! Thank you for clarifying your Issue! I apologize for the Misunderstanding!

        I will Report your Issue, however, the Screenshot you Posted above is still set to Private and cannot be seen! If you can please Provide us with the Transaction ID # for the Recharge, we will work to get you the Diamonds sent to you!

        If you need Help in How to Locate the Correct Transaction ID # needed, please read the Post here, http://community.gtarcade.com/post/46102/ . It will help you with what Payment Information is needed to Accurately Process the Report, and where to find it!

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pradiva nur abditya

        IGN : Pradivana
        Server : Jetur 687-PST
        Platform : Facebook
        Payment Provider : MOL Points
        Payment Method : Other payment method
        Transaction ID : 721331374649701

        Am i giving clear information?

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acorna

Hello pradiva! Thank you! Your Diamonds have been sent!

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