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Doesn't anyone answer tickets?

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madkiefer
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Post time 2015-2-20 18:02:23 | Show all posts |Read mode
Doesn't anyone answer tickets? Reply:6| View:580
I\'ve got a few tickets that haven\'t been responded back to. A couple that have never been responded to at all. It\'s been days now. Could someone please go look at and actually give me a decent response besides asking for a screenshot? PLEASE.
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 madkiefer Last edit in 2015-2-20 18:02:23

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moonlighty
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Post time 2015-2-20 22:12:11 | Show all posts

Doesn't anyone answer tickets?

        Dear Player, if you read this announcement made my SM cif you´ll know why you didn´t  get much of response from us. http://community.gtarcade.com/post/41204/

        If you need support from us please re-write or re-copy your ticket/s here at support section on forum so we can help you.

        Have a good day.
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 moonlighty Last edit in 2015-2-20 22:12:11

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razoni mates
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Post time 2015-2-20 22:47:45 | Show all posts

Doesn't anyone answer tickets?

Reply 1# moonlighty

        For the amount of money the company is making i would think they would have more than one single person looking at tickets for a limited time each day.

        In addition, i am at a loss to understand how and why forum moderators have been engaged to respond to issues (aka tickets) and report to the devs. ;What is your compensation? ;Are you just support people hiding out as moderators?

        What gives?
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 razoni mates Last edit in 2015-2-20 22:47:45

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matt johansen_...
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Post time 2015-2-20 23:45:05 | Show all posts

Doesn't anyone answer tickets?

they are players working for diamonds and only reporting your issues not the ones fixing them they sift through the 100s of errors and reports decide which ones seem like they need reporting report it wait for a response and report back to you hence the huge delay
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 matt johansen_... Last edit in 2015-2-20 23:45:05

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rhapsodyja4eve...
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Post time 2015-2-21 00:44:22 | Show all posts

Doesn't anyone answer tickets?

          ;;;; Reply 1# moonlighty
       
                        For the amount of money the company is making i would think they would have more than one single person looking at tickets for a limited time each day.       
       
                        In addition, i am at a loss to understand how and why forum moderators have been engaged to respond to issues (aka tickets) and report to the devs. ;What is your compensation? ;Are you just support people hiding out as moderators?       
       
                        What gives?       
;;; razoni mates posted on 2015-02-20 09:47:45;;;;

        Nope they are players like you. And with all the s*** they have to deal with they deserve a raise IMO.
        As for GTarcade, I have no respect for them they are at least incompetant ;)
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 rhapsodyja4eve... Last edit in 2015-2-21 00:44:22

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moonlighty
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Post time 2015-2-21 01:19:19 | Show all posts

Doesn't anyone answer tickets?

        <b>Reply 3# matt johansen_3544
</b>
        Reply 4# rhapsodyja4ever
        Thank you both for explaining! As Matt and rhapsody said we´re players, we can only report, which is unfortunate as we would help more, but we cannot access the ticketing system, which only SMs (Super Moderators- real GTArcade staff) can.
        We´re not real staff hidding behind Jr. Mods accounts as SMs are too busy to do it anyway. XD If you so wish to meet us Jr. Mods if you´re lucky we might battle at CS as opponents or allies.
        Enjoy game!
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 moonlighty Last edit in 2015-2-21 01:19:19

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