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Character stripped of armor..... again

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jaxbarn
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Post time 2015-2-24 08:02:29 | Show all posts |Read mode
Character stripped of armor..... again Reply:7| View:460
        Here is a cut and paste from the ticket I submitted on the 13th of February.; Maybe someone can help me with this problem here.

        This is what I submitted:

        Armor and gems04:38Feb 13,2015
        This is the third time since playing the game that this has happened to me but now that I\'m lvl 70 and have build up my characters pretty well, I wanted to raise this issue.  One of my characters Zweihander is missing all of his armor as of today.  Yesterday he was fine and now all armor and gems are gone.  I stripped on of my spare characters of his peerless and put it on Zweihander and will begin the process of building him back up to the lvls he was before but is there anything that you can do to find out why this keeps happening and/or if you can restore my guy to how he was yesterday? Thanks for your support, Jack
                        Server replied 14:26 Feb 21,2015         
                        Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days.                                If you want to add supplementary information to your request, please reply within this ticket.       
                        Ellie replied09:33Feb 13,2015       
                        Dear player, could you tell us what equipments on Zweihander are missing? Have you ever sell them? Thanks for your report.       
                        Armor and gems12:47Feb 13,2015       
                        Ellie, I had Zweihander equipped with lvl 60 armor and I had one piece, I think it was the helm that was lvl 70 helm of ruin.  I also had gems in every slot lvl 6.  I don\'t think I had any lvl 7 gems on him and if I did it was only one.  Also, I am certain that I did not sell all of his armor nor did I remove it from him last night when I finished playing.  When I logged on today, all of his armor was gone.  Thanks for you quick reply. Jack       
                        Armor and gems14:26Feb 21,2015       
                        A week has gone by with no further response.  Is someone going to take a look at this issue and find out why my character was striped of his armor?  I\'m not asking for anything extra or for something I did not have.  I have invested lots of time and effort into building my group as well as money.  Can my character be restored to exactly the way he was on February 12, 2015?  I\'m already in the process of building him back up but just give me an answer.  Can you do anything about it or  not? Thanks, Jack       

 jaxbarn Last edit in 2015-2-24 08:02:29

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savioursoul
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Post time 2015-2-24 12:26:38 | Show all posts

Character stripped of armor..... again


        I\'ll post a report for you, please be aware that the staff is currently on vacation so your issue may take extra time to be resolved.

        Please post your in game name and server number.
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 savioursoul Last edit in 2015-2-24 12:26:38

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 Author| Post time 2015-3-1 02:40:56 | Show all posts

Character stripped of armor..... again

        Reply 1# savioursoul
Thank you.

        My in game name is Timm and my server is Ronove(472)
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 jaxbarn Last edit in 2015-3-1 02:40:56

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savioursoul
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Post time 2015-3-1 03:56:45 | Show all posts

Character stripped of armor..... again

I updated your report with your info, thank you
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 savioursoul Last edit in 2015-3-1 03:56:45

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 Author| Post time 2015-5-23 11:51:21 | Show all posts

Character stripped of armor..... again

        I appreciate that my report has been updated with the information I provided.; My issue was never resolved.

        To date, GTA has not solved one of my issues.; My most recent one is where GTA won\'t take my money in any form and although I have multiple tickets submitted, all have gone unanswered.
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 jaxbarn Last edit in 2015-5-23 11:51:21

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bradyuk2003
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Post time 2015-5-23 13:07:56 | Show all posts

Character stripped of armor..... again

the team are always on vacation or its their day off.lmao
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 bradyuk2003 Last edit in 2015-5-23 13:07:56

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donnie northru...
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Post time 2015-5-23 13:53:45 | Show all posts

Character stripped of armor..... again

they always on vacation thats why the game never gets fixed
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 donnie northru... Last edit in 2015-5-23 13:53:45

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