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VIP Problem

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luckycharm
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Post time 2014-2-21 07:28:20 | Show all posts |Read mode
VIP Problem Reply:7| View:673

        My VIP account was all of a sudden canceled today and when I go to reactivate it...it says error. I am not quite sure about what\'s happening. Please help.
        S14 - Mikaela

        PS: I can\'t submit tickets from my account...not sure if it\'s a macbook pro thing or not.
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 luckycharm Last edit in 2014-2-21 07:28:20

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tawlney
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Post time 2014-2-21 07:49:38 | Show all posts

VIP Problem

First off try again to submit tickets, apparently there was a bug in tickets which has been fixed.  Second, if you got that error, the VIP account is still active most likely.  So don\'t get double charged like I was.  The ticket bug might be computer specific, unsure on that one
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 tawlney Last edit in 2014-2-21 07:49:38

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luckycharm
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 Author| Post time 2014-2-21 07:53:00 | Show all posts

VIP Problem


        The ticket still won\'t submit...thanks for tip..but it still doesn\'t work for me. =( And no...the VIP was not activated at that time...tho I ended up using the 3 day free VIP on it because tonight is Dom night for my server and I needed to do  blitzes.
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 luckycharm Last edit in 2014-2-21 07:53:00

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luckycharm
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 Author| Post time 2014-2-21 07:54:21 | Show all posts

VIP Problem


        Thanks for your help, Tawney...but the reason I posted the problem with VIP is because all of a sudden my CD canceling ability was taken away...and when I tried to reactivate it twice (the second time after restarting my computer and logging into it through a different browser) I still got the same ERROR send a ticket or contact support error.

        I am not just jumping the gun compulsively...and the ticket issue is still very much an issue with my account. But thanks for your reply.
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 luckycharm Last edit in 2014-2-21 07:54:21

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sunshine
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Post time 2014-2-21 08:17:09 | Show all posts

VIP Problem

Hi, please provide your payment method,the location of your credit card bank(country) and your location(city,country), so we can check it for you.Thanks for your support!
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 sunshine Last edit in 2014-2-21 08:17:09

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luckycharm
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 Author| Post time 2014-2-21 22:45:30 | Show all posts

VIP Problem

Reply 4# sunshine
        hi sunshine...someone checked my account and the issue has been resolved.
        I am from the US...and I have never had problems with my cards before...and this error happened to another one of the players too... Bob Marley (S14)... we both used credit cards from the east coast of the US.
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 luckycharm Last edit in 2014-2-21 22:45:30

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christopher sc...
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Post time 2014-2-26 21:21:57 | Show all posts

VIP Problem

        I\'m having this issue as well and can\'t submit tickets for it. I use my debit card from the east coast, in the city of Ypsilanti MI, in the US.

        In game name: Nnekia
        Server: Loralei(S1)
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 christopher sc... Last edit in 2014-2-26 21:21:57

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