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asimov3
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Post time 2015-3-1 09:19:33 | Show all posts |Read mode
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        Hello,
        I am trying to create a new account linked to a differenet e-mail.; When I first signed up, I tried to use this e-mail but forgot password, so I used another e-mail account to set up.; Now, today, trying to use that old e-mail account, the sign-in page says that my old e-mail account is already registered.; When I try to reset password, LoA sign-in tells me that I have not entered a valid e-mail address.; These two facts are in contadictino to one another, why can\'t I reset password to e-mail that is already registered?; Why does password reset say that the already registered e-mail address is not a valid e-mail address??

        Thx, in advance, for help.

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 asimov3 Last edit in 2015-3-1 09:19:33

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feather_of_sun
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Post time 2015-3-1 11:39:15 | Show all posts

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        Dear player,

        To help you, we need the emails and also prove that you actually own these accounts. So most likely we are going to have to send confirmation emails to your email for confirmation.

        So. Please list them.
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 feather_of_sun Last edit in 2015-3-1 11:39:15

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 Author| Post time 2015-3-2 03:20:36 | Show all posts

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        Reply 1# feather_of_sun
Asimov3@yahoo.com is the e-mail account I have been using, the second one I signed up with.

        Asimov7@msn.com is the account I first signed up with and forgot the password to.

        Thank you.
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 asimov3 Last edit in 2015-3-2 03:20:36

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 Author| Post time 2015-3-8 08:34:27 | Show all posts

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Reply 2# asimov3@yahoo.com
Hello??; Has been over a week now, a bit of follow up, please??
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 asimov3 Last edit in 2015-3-8 08:34:27

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Post time 2015-3-8 10:42:33 | Show all posts

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There is no response
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 feather_of_sun Last edit in 2015-3-8 10:42:33

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 Author| Post time 2015-3-8 12:07:48 | Show all posts

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        Reply 4# feather_of_sun
no response to what??

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 asimov3 Last edit in 2015-3-8 12:07:48

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Post time 2015-3-8 12:11:12 | Show all posts

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To our request.
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 feather_of_sun Last edit in 2015-3-8 12:11:12

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 Author| Post time 2015-3-8 12:12:10 | Show all posts

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        Reply 5# asimov3@yahoo.com

        I just checked my e-mail Asimov7@msn.com and i recieved no message from GT arcade or anything else related to LoA, excpet for reciepts for recharges.

        What response are you talking about??
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 asimov3 Last edit in 2015-3-8 12:12:10

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 Author| Post time 2015-3-9 06:02:52 | Show all posts

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        Reply 6# feather_of_sun
        scroll up, I responded to your request over a week ago.
        the e-mails are listed in the third post in this thread, per your request
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 asimov3 Last edit in 2015-3-9 06:02:52

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 Author| Post time 2015-3-16 03:41:27 | Show all posts

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        Reply 8# asimov3@yahoo.com
going on three weeks now, why am I not getting assistance.; Why is junior moderator lying about my failure to repsond to the request given.

        Look, I haven\'t descended into rancor and profanity like a lot of people do when given poor service or assistance, but this is ridiculous.; I don\'t deserve to be jerked around like this.

        I llisted the e-mails as requested and nothing has been done about it.; I wish to talk to a senior moderator or supervisor and complain about this deliberate failure to assist.

        The proof that feather_of_son is lying is in this very thread.; The e-mails are listed as requested.

        If i don\'t get assistance.; I will copy this entire thread and submit it on gaming blogs all over the net so people can see exactly the kind of dishonest;customer service you provide.

        I have been appropriate, truthful and respectful about the details of this request for assistance.; Now kindly help me with resetting the password to that account and/or explain why it says that account doesn\'t exist.
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 asimov3 Last edit in 2015-3-16 03:41:27

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