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Emergency, Battle Pet Reset Bug

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moratia_sanga
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Post time 2017-5-25 23:08:48 | Show all posts |Read mode
Emergency, Battle Pet Reset Bug Reply:9| View:502
Edited by moratia_sanga at 2017-5-25 23:40

Hi,
IGN : Moratia
Server : S106-ShadowShiv-GMT

I was increasing my battle pet and all of sudden at around 15h50 server time game crashed and now they are all gone.All that was invested have disappear and only left ressources i had left.
As exemple i had Azurous 13* and 328 shards and now i have it unlock with 328 shards left.

I had all pet unlock with evo-2 and evo-3 Seal

Deployed :
Pixie lvl 120 15* R13
Grace :
Azurous lvl 120 13* R13
Cat Familiar lvl 120 15* R13
Leviatos lvl 120 8* R13
Dragonite lvl 120 15* R13
Mystic Fox lvl 120 15* R13
Kitsune lvl 120 15* R13
Others :
Ifrit lvl 50 5*
Undine lvl 60 5*
Star Striker lvl 60 6*
Leprechaun lvl 60 6*
Garuda lvl 60 6*
Candy Prince lvl 50 5*
Mini-Theresa lvl 60 6* (i hadn't evo core for her)

I was also Awaken 15 with 4 or 5 DoT complete...

I need a fast restoration please....





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 moratia_sanga Last edit in 2017-5-25 23:08:48

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moratia_sanga
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 Author| Post time 2017-5-25 23:20:57 | Show all posts
I can't even rebuild anything with what i have left, my click have no effect....
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 moratia_sanga Last edit in 2017-5-25 23:20:57

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ĴỮŞŦЖРЖР...
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Post time 2017-5-26 08:41:47 | Show all posts
bump!
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 ĴỮŞŦЖРЖР... Last edit in 2017-5-26 08:41:47

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madhu - jm
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Post time 2017-5-26 09:26:04 | Show all posts
Hi,

Sorry for the issue with upgrading your battle pet. I forwarded your information and the issue to the dev team.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-5-26 09:26:04

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 Author| Post time 2017-5-26 19:48:40 | Show all posts
thx for the bump and the report
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 moratia_sanga Last edit in 2017-5-26 19:48:40

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dreadmares
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Post time 2017-5-27 19:26:40 | Show all posts
Hi, Dev inspected your account. By unknown methods you managed to augment pets to 16 stars which should not be possible. After you logged off and logged in, contradiction happens in database. Actually, stats of the pets except augment stays and calculated in BR. They will release a special patch for you next thursday.
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 dreadmares Last edit in 2017-5-27 19:26:40

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 Author| Post time 2017-5-27 19:48:43 | Show all posts
Ok, thx for the answer, i still lose a lot waiting for the patch, i had just rebirth them all to rebuild them in another way (might have been the reason why it bugged i clicked too fast maybe)
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 moratia_sanga Last edit in 2017-5-27 19:48:43

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Post time 2017-6-1 20:31:27 | Show all posts
hi, I heard your account should be fixed now.
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 dreadmares Last edit in 2017-6-1 20:31:27

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 Author| Post time 2017-6-2 06:49:02 | Show all posts
Hi, thx a lot, it worked well.
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 moratia_sanga Last edit in 2017-6-2 06:49:02

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madhu - jm
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Post time 2017-6-2 06:59:30 | Show all posts
Hi,

Glad to know your issue with the battle pet is resolved. Have a nice day.

Madhu - Junior Moderator
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 madhu - jm Last edit in 2017-6-2 06:59:30

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