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Recharge payment not received yet in almost 12 hours

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avaluiza07
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Joined 2016-10-14
Last Visited 2017-06-16
Post time 2017-5-26 15:54:54 | Show all posts |Read mode
Recharge payment not received yet in almost 12 h Reply:1| View:197

Hi, I recharged last night, almost 12 hours since then and I didn't received the in game stuff.
I want also to mention that it was Tycoon day, so I lost all the other benefits from it for yesterday.
Waiting for an answer and a solution asap, thank you.

recharge ID 149574326543295
Server: S910-Surt-GMT
Ingame name: Bohimian


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 avaluiza07 Last edit in 2017-5-26 15:54:54

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dreadmares
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Joined 2016-12-9
Last Visited 2018-03-13
Post time 2017-5-26 17:24:56 | Show all posts
Hi, the payment was refused by worldpay, so I would advice you to contact them. Next time you have recharge issues please contact the support center. You only got a response from me now since the support center is down atm. But we are no longer allowed to assist in recharge and account issues.
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  • I know support is down, I tried to first to send a ticket but it was errored that's why I posted here.
    It is possible for the payment to be refused by worldpay as long as the money was actually taken from my account? I have the transaction report.
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    2017-5-26 18:45  Reply
  • same problem = payed by PP , debited, not received
    Endless serv  231
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    2017-5-27 01:00  Reply
  • boulanger, did you manage to solve the problem?
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    2017-5-27 15:38  Reply

 dreadmares Last edit in 2017-5-26 17:24:56

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