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Recharge failed but then credit card is charged twice

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archastrael
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Post time 2015-3-11 03:28:56 | Show all posts |Read mode
Recharge failed but then credit card is charged Reply:3| View:357
        Hello,
        the server I\'m playing is Asher 810. The hero is Phantasy.
        Today I tried to recharge with my CC and got message that recharging is failed. Afterwards I tried to recharge with PayPal and then again I got message for failure.
        After 10 minutes I got from my bank that my CC is charged twice.
        Checking into the game I see that the diamonds are there and there are two transactions on my account.
        Paypal-WP-US League of Angels Asher(810)-GMT 2015-03-10 $19.99
worldPay League of Angels Asher(810)-GMT 2015-03-10 $19.99

        ;That is what I get to my account.
        Please look into that matter and terminate one of those transactions really fast. Take 2000 diamonds from my account as well.
        My plan was to recharge only once and plan it to stay that way. Also look into why your software bridge first fails a transaction and then makes it through.

        Best Regards,
        Phantasy

        P.S. Hope we can resolve this matter from here

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 archastrael Last edit in 2015-3-11 03:28:56

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archastrael
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 Author| Post time 2015-3-11 03:43:20 | Show all posts

Recharge failed but then credit card is charged twice

        Order;(Unique Transaction ID #O-3DN182608M681364Y)
        This is the transaction I have in paypal
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 archastrael Last edit in 2015-3-11 03:43:20

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socrates
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Post time 2015-3-11 08:30:38 | Show all posts

Recharge failed but then credit card is charged twice

Okay, sorry for your issue. I will have someone look into it tonight. Please be patient. Thank you.
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 socrates Last edit in 2015-3-11 08:30:38

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