RECHARGE BUT DIDNT RECEIVE THE DIAMONDS

pakalolo82

        I\'ve made a payment for 500 diamonds but didn\'t received the diamonds and there\'s no payment update in my GTarcade account payment history.
        the money already deducted from my bank account.
        and I also didn\'t receive the total recharge 1500 reward. yesterday I\'ve recharge for 1000 diamonds and today 500 diamonds..
        total 1500 diamonds and I should receive the total recharge reward.
        please check and I WANT THE DIAMONDS TODAY BEFORE THE CRAFT MASTER EVENT END.
        please refer to;image;for payment details.

        IGN : Mimi
        Server : 650 HKT

       

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brian corvello

        Yeah, I had that problem too today, and the weirdest part is, I\'ve never had that problem before.

        Every day it\'s a new issue...

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pakalolo82

yeah.. this is my first time as well..

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brian corvello

        Reply 2# pakalolo82
        Check yours now, mine went through. If not, send them a ticket.

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mommadramma

Reply 3# brian corvello
        ;

        After recharging you need to refresh your browser to see the diamonds in your stash, Before the diamonds would automatically show on your stash I hope that helps because the same thing happened to me until now I noticed the browser needs to be refreshed after every recharge in order to get the recharge reward and the diamonds.

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riboy reyes

Same thing happened to me but it was last early week of March. I\'m still posting on forums. I even submitted tickets.

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reiko90

The devs checked your account and found out that you have received 500 diamonds in 11th.

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