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Refund for Duplicate Purchase

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antiok1982
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Post time 2017-5-27 01:25:31 | Show all posts |Read mode
Refund for Duplicate Purchase Reply:3| View:137
Purchased diamonds but didn't read message which said "it will take a few minutes for order to go through". Didn't see diamonds so made the 2nd purchase then read message that said that stated above. Looking to get refund of purchase. Didn't use diamonds which I still got and didn't receive recharge reward for the duplicate purchase either. I need refund ASAP. It says 2 days to get feedback, today is supposed to be the day they answer. Fingers crossed....

 antiok1982 Last edit in 2017-5-27 01:25:31

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lexshad289
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Post time 2017-5-27 01:31:31 | Show all posts
Dear player,

Unfortunately there is noting we can do! Just want to remind you that refund is agaisnt our fair play policy! Thanks for playing

Best regards, Lexshad.
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 lexshad289 Last edit in 2017-5-27 01:31:31

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antiok1982
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 Author| Post time 2017-5-27 03:40:46 | Show all posts
Bs i didnt accept rewards or diamonds. I will get refund
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 antiok1982 Last edit in 2017-5-27 03:40:46

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lexshad289
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Post time 2017-5-27 08:06:32 | Show all posts
Dear player,

recharge system is working just fine!! You should try to contact with Itunes or GooglePlay. Thanks for playing.

Best regards, Lexshad
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  • When I made a purchase it didn't give diamonds right away like it usually does... Since I didn't see the diamonds I thought that my payment didn't go through. So I made a 2nd purchase to get the diamonds and when that occurred it popped up a message which said it will take a few minutes. It hasn't ever done that to me before which is why I made the 2nd purchase.  All I'm asking is for a 29.99 refund... I didn't take advantage of the recharge gift and I still have the 3000 diamonds I got from the purchase. So LOD shouldn't have a problem refund 29.99 because of a relay in diamonds that probably can't be proven to be google' S fault or LOD's fault. I don't want to be banned from game just for an accidental 2nd purchase. Can y'all please just refund me 29.99 and we can move forward? I'm going to make more purchases and will be extra cautious when doing so.
    2017-5-29 11:38  Reply

 lexshad289 Last edit in 2017-5-27 08:06:32

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