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paul mcintyre
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Post time 2015-3-16 20:47:43 | Show all posts |Read mode
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I am a subscribed VIP at level 7, you did not renew me and now expect me to start over. I DID NOT cancell, you didn\'t renew me.
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 paul mcintyre Last edit in 2015-3-16 20:47:43

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neolitz1230
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Post time 2015-3-16 21:58:10 | Show all posts

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        There is no more auto subscription, you need to buy them using diamond now.

        also vip level never goes down (CMIIW), just buy vip, and you\'ll be fine
        [color
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 neolitz1230 Last edit in 2015-3-16 21:58:10

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akumi-san
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Post time 2015-3-16 22:19:02 | Show all posts

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        Dear player,

        We need more information to submit your issue, like IGN and server. If the monthly payment failed due to insufficient balance (for example) your subscription is not renewed. I also assume you are worried your renewal bonusses will be reset to +1? That might be the case if the error unexpectedly turns out to be on your side. If the error is on our side like you say, we will also look into that and try make sure that gets fixed.
        It\'s important you give your additional info asap so we can move on.
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 akumi-san Last edit in 2015-3-16 22:19:02

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akumi-san
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Post time 2015-3-16 22:19:03 | Show all posts

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*double*
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 akumi-san Last edit in 2015-3-16 22:19:03

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paul mcintyre
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 Author| Post time 2015-3-16 22:40:19 | Show all posts

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LoA server 545; name cree. monthly did not fail, you never renewed it!!!
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 paul mcintyre Last edit in 2015-3-16 22:40:19

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neolitz1230
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Post time 2015-3-16 22:51:24 | Show all posts

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          ;;;; LoA server 545; name cree. monthly did not fail, you never renewed it!!! ;;; paul mcintyre posted on 2015-03-16 09:40:19;;;;

        So it did takes your money???
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 neolitz1230 Last edit in 2015-3-16 22:51:24

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 Author| Post time 2015-3-17 00:33:24 | Show all posts

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        No they did not take my money, they didnt even try

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 paul mcintyre Last edit in 2015-3-17 00:33:24

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 Author| Post time 2015-3-17 04:42:34 | Show all posts

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Realllly piss poor tech support Worse I have seen in any game
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 paul mcintyre Last edit in 2015-3-17 04:42:34

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