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Unable to Log into Server

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jonizzy
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Post time 2014-3-1 06:12:09 | Show all posts |Read mode
Unable to Log into Server Reply:5| View:775

        Hi, I have been unable to login to my player on S10 today (about 12hrs total).  Each time I try to go to that server it pops up another screen (that plays music) to log in. When I enter my pw, it keeps throwing me into a new server, S39.  Please help me get back on to my S10 account.  I am a pay player and will not start on a new toon.

        Thank you,
        Player Name: Jonizzy
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 jonizzy Last edit in 2014-3-1 06:12:09

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sunshine
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Post time 2014-3-1 07:38:25 | Show all posts

Unable to Log into Server

Hi jonizzy,after checking,I find you have a character in S10.Could you tell it in detail or provide a screenshot of it pops up another screen(that plays music) to log in?We will check it for you.Thanks for your support!
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 sunshine Last edit in 2014-3-1 07:38:25

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jonizzy
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 Author| Post time 2014-3-2 00:26:34 | Show all posts

Unable to Log into Server

        Thanks for looking into this.  When I am logged in and click on my S10 server it keeps taking me to this page:


        Once I login on this page it automatically logs me in a new server.  So today it created an account for me on S40.  This has only been going on for the last two days.  Please let me know how to fix this.

        Thanks,
        Jonizzy
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 jonizzy Last edit in 2014-3-2 00:26:34

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 Author| Post time 2014-3-2 08:28:57 | Show all posts

Unable to Log into Server

        Update: It appears to be something with my Windows Explorer.  I am able to log in with Firefox, perhaps the security settings in Explorer need changing?

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 jonizzy Last edit in 2014-3-2 08:28:57

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force of natur...
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Post time 2014-3-2 19:20:38 | Show all posts

Unable to Log into Server

Reply 3# jonizzy
Hi, jonizzy, we suggest that you\'d better not use Internet Explore to play the game, Firefox, Chrome and many other browsers are fine. Thanks for your support!
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 force of natur... Last edit in 2014-3-2 19:20:38

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