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martin hay
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Post time 2014-3-7 08:26:28 | Show all posts |Read mode
Not Happy Reply:36| View:2572

have tried getting help from support by submitting tickets that recently don\'t get answered can someone help me

Payment10:1602/03/2014
I charged my landline to make a vip payment and it was successful and my diamonds or vip status haven\'t been changed
                        Server Reply00:1007/03/2014       
                        Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.       
                        alpha Reply12:2702/03/2014       
                        Hello, there, we did not receive your payment, would you mind checking your bank account information, your payment might be cancelled by your credit card company. Thanks for your support!       
                        Payment07:5003/03/2014       
                        Yeah hi the payment was made through telephone and I just checked my telephone bill and was charged two times for the two payments.       

Payment08:0003/03/2014
please find a link to my screen shot of my telephone you will see at the top two charged amounts only one was credited to my league of angels account
                        Payment01:5004/03/2014       
                        Can someone get back to me on this please       
                        alpha Reply05:0804/03/2014       
                        Hi, i don\'t think we have a tell phone payment method.       
                        Payment19:3304/03/2014       
                        errrm you have two methods daopay and mopay :/ you dont seem to have much knowledge on the services you provide !! please find enclosed yet another link to the image of your phone payment method that took money from me and didnt award it http://oi57.tinypic.com/20folep.jpg        

Payment23:2105/03/2014
till waiting for a response to this ?????
                        Payment00:1007/03/2014       
                        Its been nearly a week since I posted this issue and nothings been resolved I have sent you enough prof for this problem to be rectified       
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 martin hay Last edit in 2014-3-7 08:26:28

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martin hay
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 Author| Post time 2014-3-7 20:12:37 | Show all posts

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A response would be nice please its been a week since this issue with no resolution !!!
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 martin hay Last edit in 2014-3-7 20:12:37

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eolsunder
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Post time 2014-3-7 21:03:22 | Show all posts

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obviously bad game, bad support, quit playing and play something stable. Best suggestion anyone can give you.
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 eolsunder Last edit in 2014-3-7 21:03:22

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 Author| Post time 2014-3-8 01:15:53 | Show all posts

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would be good if a mod replied !!!!!
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 martin hay Last edit in 2014-3-8 01:15:53

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alisa s2
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Post time 2014-3-8 02:19:31 | Show all posts

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i been without VIP for 7days and i still haven\'t gotten any real help from them so im thinking of moving on to different game soon, i don\'t wanna play a game thats full of BS/greedy developers...
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 alisa s2 Last edit in 2014-3-8 02:19:31

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martin hay
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 Author| Post time 2014-3-8 09:01:37 | Show all posts

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omg were is the support !!!!!!!!!! were do u report the people of this game take ur money and dont give u what u paid for its stealing !!!!
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 martin hay Last edit in 2014-3-8 09:01:37

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eggbro
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Post time 2014-3-8 15:10:23 | Show all posts

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Hi, OP. I am quite sorry for the bad delay.  I will try my best to help here.  I have checked your record recently and found that there were two payments yesterday.  I am not sure if these were the payment you mentioned there. However, would you please provide the estimated time time the payments you missed and the amounts of the purchase !
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 eggbro Last edit in 2014-3-8 15:10:23

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martin hay
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 Author| Post time 2014-3-9 00:43:46 | Show all posts

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        I have posted links with the screen shots of the times and dates there was two charges made the info below was the charge that I made twice but only one was credit to my account I posted a link with these charges showing on my bill
                                                                        playSpan                               
                       
                                League of Angels                                                        LunariaTemple(S34)                                                        2014-03-01                                                                                                $4.99                                                                                            
                       
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 martin hay Last edit in 2014-3-9 00:43:46

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Post time 2014-3-9 03:17:35 | Show all posts

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martin i feel bad for you. The moral of this story is stop spending money on the game. If everybody on one server could agree to cancel there vip stuff until the issues are resolved the lack of income ((((MIGHT)))) make someone pay attention. The lack of support from this game keeps me only useing prepaid visa from walmart when i can afford to buy i only put a small amount on it that way they get only what i am willing to pay. Just a heads up and if something goes wrong let them fight visa about it lol
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 jeremewall Last edit in 2014-3-9 03:17:35

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 Author| Post time 2014-3-9 10:00:04 | Show all posts

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I agree what I find frustrating is I have showed them two images now of proof that I have paid for something yet they insist on delaying it by asking me questions they already know and eggbro if you have read all the posts you would know this isn\'t about the two payments made yesterday !!!
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 martin hay Last edit in 2014-3-9 10:00:04

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