VIP renewal charged twice

standa krum

        Hi, IGN : Glaurung
        Server : S80 Cain

        I have a following problem: in 3.4.2015 my VIP was stopped even I had not unsubsribed. When I asked about it via in game ticket submission I have been told by mod Ellie and Kevin to use 499;diamonds for VIP renewal. So I did ant it was OK.
        What was my surprise when second day I discovered I have been charged for cash for VIP renewal! It means I paid for it TWICE.
        I am OK with the case charged, but please give me back my 499 diamonds that I have wasted by your advice.
        Thanks a lot.
        Best regards
        Standa

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moonlighty

Hi, I´ll make report for this, but it´ll take some time.

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standa krum

Ok, thank you. I will wait .

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standa krum

Hi, I just received my diamonds. Thanks for taking care of the problem quickly.;

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