Can I Get Some HELP Please?????????

sexyjuicy

        Right now I\'m very disappointed in forums and the lack of support from MOD/Admins, when people are having problems in the game or whatever they having problems with you guys need to respond to people threads on here and NOT IGNORED THEM OR OVERLOOK PEOPLE THREADS AND NOT ANSWER THEM BACK QUICKLY!!!!!!
       

        I posted on here yesterday no response back from no one and I\'m trying to help a friend out due to money taken out of her account, no diamonds no nothing and this was during Precious events!; I had posted the information on here and hoping someone would be kind enough to help but hell... nobody responded back and I feel like u guys don\'t give a dam about nobody problems but your own problems and that\'s wrong!; I don\'t think nobody should post so many times just to get some dam help from u guys!;;; We need help and can we get some help from a MOD today?

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sexyjuicy

        She posted on forums about the problem about her money taken out of her account from paypal and no diamonds on her account... all she is seeking help by either u guys refund her money to her account or put the diamonds on her account and she recharge during Precious Event.;; I\'ll provide the information again and hopefully someone can fix the issue and resolved the matter...
       

        Her Information:
        IGN:ErzaScarlet
        Server:ThunderPlateau s42
        Screenshot:
       

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moonlighty

        Dear Player, moderators are working only on their shifts so if no one answers you right away then you´re just reported while no one of mods was on or on the other side you might have reported when one finished their shift or while answering other threads yours was burried under, but I´m answering yours now.
        If I got it right shes ErzaScarlet from S42 she also recharged for 2k diamonds. As for precious, if she has recharged during this time and she didn´t  gain the diamonds on the day then I need also screen shot of her precious where will be shown her record of gaining enough points from tidal pool as second goal along with her recharge record or recharge order which you shown me.
        I´ll make report for her regarding her diamonds missing.

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sexyjuicy

The payment came up as Failed payment and so when she checked her paypal account it showed up as still pending and didn\'t take the money out of her account till the next day but still after it took her money she still should have gotten her diamonds she purchased!

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sexyjuicy

Okay finally someone answer my post regarding ErzaScarlet missing diamonds issue.;;

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sweetkarma

And still no word about this matter either sigh

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moonlighty

Erm,.... we got answer from SM saying that you ErzaScarlet from S42 recieved her diamonds...

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sweetkarma

          ;;;; Erm,.... we got answer from SM saying that you;ErzaScarlet from S42 recieved her diamonds...; ;;; moonlighty posted on 2015-04-24 11:08:47;;;;
Umm where are they did then I didn\'t receive nothing and here is my proof!

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