Synthing returns items to level 0

torkmeister1

Recently when synthing ie. peerless helm level 20 to a helm of triumph, it should drop from level 20 to level 16 and the gems re-socketed. This hasn\'t been happening. The level drops from 20 to 0 and the gems sent to the inventory. I have been on chat to make sure i was right abut synthing and then i contacted Support. Support are telling me that the item should return to level zero after a synth and the gems go to the inventory. It even says during synthing what will happen and it\'s not what Support are telling me. Support will not do anything about this issue. Does anyone know how i can take this issue further and go above their heads as they clearly don\'t want to fix any issues but instead make up excuses.?

xeph

That Support has no idea, it seems.

ministera

if you have more than one of the peerless pieces that you are synthing into a triumph, make sure you select the right one. It may default onto a level 0 helm that\'s in your bag or on a hero. I\'ve done that a few times by mistake.

torkmeister1

Reply 2# ministera
        It\'s always a level 20 peerless with gems socketed. I\'m always very careful about things like that.
        It\'s just that whenever i have a problem Support make excuses to never help. I have at least 4 pending requests dating back to April 1st that they are ignoring.

scot623@yahoo.com

that\'s what they do they don\'t care about the player base people; myself included had tickets going back; 5-6 moths on; things and never solved they give the generic reply they are looking into it; but never do a damn thing about it

torkmeister1

I\'ve just had another problem involving the aureus coins and how to use them. I asked Support for assistance and followed what they said. It all went wrong and now they won\'t put it right. I have now sent an email to the parent company youzu.I doubt anything will happen. Facebook should cut ties with this company!