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bustyslayer
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Post time 2014-3-12 04:26:11 | Show all posts |Read mode
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        Hello there I\'m just wondering if you can clarify something for me. You created this new Hot Event, Warrior\'s Passion, during DST .... given obviously you could not of foreseen the issues that would ensue..... Now you say you \'fixed\' it... and yes 2 days later everything is finally in order... so... here is what I really need someone from the  \'support staff\' to clarify for me. Day 1 of event, complete write off as more then 50% of your events all got mixed up and no one was able to complete 600 devotion points... Day 2.. well you decided not to fix all the issues locked out our arena attempts and therefore locked off our Devotion points for a 2nd day in a row not allowing us to claim this again. Now Day 3 has rolled around and since you instead of cleaning up issues from day one decided to backtrack and pull events backwards by a day we have no gauntlet on this day therefore negating our ability to once again able to gain 600 points in devotion. Have I lost you ? Let me break it down:

        Day1 > broken game no 600 points
        Day2 > fixed but still 1/2 broken game no 600 points
        Day3 > fixed game but back dated event timer taking at least server 7 out of the running since we don\'t get gauntlet again and are stuck on domination instead.
        Day4 > tomorrow final day of event unless by some freak chance you break something else we will have our first chance at gaining the rewards in your hot event.

        This is where you can come in staff members, there is this cool thing called compensation, let me get the definition for you real quick sorry this is English so you\'ll have to bare with me it may translate into something different in other languages.
        Compensation: something given or received as an equivalent for services
        oops another big word I\'ll help you out
        equivalent : equal in value
        So any server that was unable to receive rewards from your hot events for the first 3 days need to be given compensation packages (see above for definition) equivalent to meaning the rewards we were supposed to obtain, NOT here is an arena badge and 10k gold.  
       

        On our server (Server 7) we were to get a Basic Energy Card (50) and Pro Emblem
        Other servers that ran into the exact same issue as above can relay to the support staff what they were entitled to so they don\'t have to do extra work to fix the issue.
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 bustyslayer Last edit in 2014-3-12 04:26:11

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israel feria
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Post time 2014-3-12 04:53:20 | Show all posts

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very well said.....         I HOPE THAT THE PATH OF THIS GAME IS NOT TOWARDS DOOMS DAY
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 israel feria Last edit in 2014-3-12 04:53:20

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 Author| Post time 2014-3-12 08:37:23 | Show all posts

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        I see a moderator has been trying to post on some of these posts. Very broken English and really needs to learn how to use a spacebar. ANYWAYS, Can a mod please post on here and acknowledge that this has been sent on to the powers that be ? This is very important as it has some key notes you need to write down. This will help you in the future if you are just going to ignore us this time around, at least next time you can get the compensation right.

        On a side note, I know you were asking for applications on moderators etc. on the forums a month or so ago. How did that go ? Did you hire anyone ? Can you possible see if you need others as well ? I\'m sure out of the dozens of people who applied you could find at least a few that could be on in the day time (eastern or pacific standard time) and not just 2 am - 11 am.
        BUMP
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 bustyslayer Last edit in 2014-3-12 08:37:23

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wolfolk
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Post time 2014-3-12 10:43:05 | Show all posts

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lol its funny you bring up the mod apps cause i applied and never heard a word in response and funny thing is im disabled and am online and in-game mainly from 10am till about 1am. i figure since they dont want people to help i will bitch at em every time there is a bug/glitch/issue that they claim is fixed and marked as solved when in truth is not! i love how they also ask for additional info and.............................................never return to gather the additional info!
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 wolfolk Last edit in 2014-3-12 10:43:05

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Post time 2014-3-12 11:09:35 | Show all posts

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        Too the support team....if there is one in Hong Kong.


        I have sent you guys and facebook over 130 tickets to resolve this issue. You took my money for vip (6.99) on the 1st of Feb. then took my money again on the 1st of March. To resolve the problem you gave me 700 diamonds, I didn\'t want your freakin diamonds i want my vip this is bullsh.t! I try and try again to get a vip and your freakin game says that Iam a vip and I\'m not. You guys or facebook needs to fix this and give my vip to me with out your lame azz excuses.




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 tim baldwin Last edit in 2014-3-12 11:09:35

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daisy chan
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Post time 2014-3-12 11:18:41 | Show all posts

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Well said,mate.Here\'s a bump~
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 daisy chan Last edit in 2014-3-12 11:18:41

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eggbro
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Post time 2014-3-12 11:24:12 | Show all posts

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Hi all. I am confirmed with the operation team. We are really sorry for the problems due to our mistake.However. sending compensations is just a way to express our apologies. Since all the severs got effected by the time zone problem. That is fair enough to offer the equal rewards to all the players ! Thanks for all of your support and sorry for the limited help here.
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 eggbro Last edit in 2014-3-12 11:24:12

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tim baldwin
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Post time 2014-3-12 11:31:13 | Show all posts

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        ArcsRage is IGN LUNARIA S1

        I dont want your diamonds i want my vip that the game says i have...I dont!
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 tim baldwin Last edit in 2014-3-12 11:31:13

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Post time 2014-3-12 11:36:29 | Show all posts

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Why do I keep getting ignored about this?
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 tim baldwin Last edit in 2014-3-12 11:36:29

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 Author| Post time 2014-3-13 03:24:50 | Show all posts

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               Why do I keep getting ignored about this?     tim baldwin posted on 2014-03-11 22:36:29     
Try an auto translator program tim, maybe they will understand your issue that way.
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 bustyslayer Last edit in 2014-3-13 03:24:50

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