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Can't submit a ticket

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mr_langland
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Post time 2014-3-12 04:50:49 | Show all posts |Read mode
Can't submit a ticket Reply:11| View:1300

        I can\'t submit a ticket for anything.  When I click submit the form freezes.  I want to cancel my VIP at this point and I can\'t even submit the form to fix it.
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 mr_langland Last edit in 2014-3-12 04:50:49

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scott savage
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Post time 2014-3-12 04:55:24 | Show all posts

Can't submit a ticket

I can\'t either....  and they haven\'t responded to my forum post....
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 scott savage Last edit in 2014-3-12 04:55:24

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mr_langland
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 Author| Post time 2014-3-12 06:55:34 | Show all posts

Can't submit a ticket

        I guess i have to wait a few days to get a response ... Maybe i\'ll try my PC when i get home cause my mac doesn\'t want to work.

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 mr_langland Last edit in 2014-3-12 06:55:34

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bustyslayer
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Post time 2014-3-12 07:55:28 | Show all posts

Can't submit a ticket

        Pretty sure you have to put it in the forums here with your IGN that you want it cancelled. If they don\'t respond call your CC or bank and have them put a freeze on it from them cause if you\'ve told them to remove it and they don\'t then it\'s theft.
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 bustyslayer Last edit in 2014-3-12 07:55:28

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eggbro
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Post time 2014-3-12 12:18:37 | Show all posts

Can't submit a ticket

Dear OP. Would you please provide the screenshot about the ticket you could not submit. I will try to help you with that. And for the VIP issue, that might due to the block from the credit card center.You may try another method of payment first. If it fails again , would you please provide your location and credit card country. We will add you to the white list and you may try it later . Thanks for your support !
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 eggbro Last edit in 2014-3-12 12:18:37

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mr_langland
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 Author| Post time 2014-3-15 07:51:11 | Show all posts

Can't submit a ticket

        Here is the screen shot after I clicked submit.  It cleared my Server S1 but didn\'t submit.

       
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 mr_langland Last edit in 2014-3-15 07:51:11

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orin
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Post time 2014-3-15 07:54:14 | Show all posts

Can't submit a ticket

        same here i\'ve been trying because of a payment issue and cant not submit a ticket for it.

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 orin Last edit in 2014-3-15 07:54:14

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reap
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Post time 2014-4-2 08:59:23 | Show all posts

Can't submit a ticket

exact same issue here trying to submit a ticket
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 reap Last edit in 2014-4-2 08:59:23

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forgotten4ev3r
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Post time 2014-4-2 09:31:34 | Show all posts

Can't submit a ticket

that\'s what my screen looked like when I tried to Cancel my VIP and yet they tell me to go there and cancel. Good Customer service my backside. Had the first Super Moderator say... I\'ll help you with Cancelling and then this new one says .. Go to the LINK to cancel if you went through Playspan. Well I went to their link and that\'s what I got.. frozen BS. Good luck with them helping you at all.. it seems more ROBOTIC customer service then a real person dealin with these sensitive issues.
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 forgotten4ev3r Last edit in 2014-4-2 09:31:34

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crazy hat
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Post time 2014-4-2 20:44:56 | Show all posts

Can't submit a ticket

Hello, thanks a lot for your screenshot.We will check this function.Sorry for the inconvenience.
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 crazy hat Last edit in 2014-4-2 20:44:56

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