Can't submit a ticket

mr_langland@hotmail.com · Post time 2014-3-12 04:50:49

I can\'t submit a ticket for anything. When I click submit the form freezes. I want to cancel my VIP at this point and I can\'t even submit the form to fix it.

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scott savage · Post time 2014-3-12 04:55:24

I can\'t either.... and they haven\'t responded to my forum post....

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mr_langland@hotmail.com · Post time 2014-3-12 06:55:34

I guess i have to wait a few days to get a response ... Maybe i\'ll try my PC when i get home cause my mac doesn\'t want to work.

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bustyslayer · Post time 2014-3-12 07:55:28

Pretty sure you have to put it in the forums here with your IGN that you want it cancelled. If they don\'t respond call your CC or bank and have them put a freeze on it from them cause if you\'ve told them to remove it and they don\'t then it\'s theft.

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eggbro · Post time 2014-3-12 12:18:37

Dear OP. Would you please provide the screenshot about the ticket you could not submit. I will try to help you with that. And for the VIP issue, that might due to the block from the credit card center.You may try another method of payment first. If it fails again , would you please provide your location and credit card country. We will add you to the white list and you may try it later . Thanks for your support !

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mr_langland@hotmail.com · Post time 2014-3-15 07:51:11

Here is the screen shot after I clicked submit. It cleared my Server S1 but didn\'t submit.

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orin · Post time 2014-3-15 07:54:14

same here i\'ve been trying because of a payment issue and cant not submit a ticket for it.

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reap · Post time 2014-4-2 08:59:23

exact same issue here trying to submit a ticket

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forgotten4ev3r · Post time 2014-4-2 09:31:34

that\'s what my screen looked like when I tried to Cancel my VIP and yet they tell me to go there and cancel. Good Customer service my backside. Had the first Super Moderator say... I\'ll help you with Cancelling and then this new one says .. Go to the LINK to cancel if you went through Playspan. Well I went to their link and that\'s what I got.. frozen BS. Good luck with them helping you at all.. it seems more ROBOTIC customer service then a real person dealin with these sensitive issues.

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crazy hat · Post time 2014-4-2 20:44:56

Hello, thanks a lot for your screenshot.We will check this function.Sorry for the inconvenience.

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