Un resolved reward issue Support Ticket did not resolve

williamj0630 · Post time 2014-3-12 06:09:39

I have been using the support ticket system to retrieve my missing reward
but despite trying to reply to the ticket it goes unanswered

I never received the 7th day check in bonus of the free hero and other items
I sent a Support ticket and here\'s what i got for a response

eggbro Reply13:1708/03/2014
There are 7 recruit shards in your inventory. Synth them and use it , you will get 300 points of purple hero souls. You can use them to pick any purple hero you want! Thanks for your support.

However I did not receive those shards and attempts to keep issue open thru the Support ticket have failed
Please resolve this issue

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williamj0630 · Post time 2014-3-12 23:18:10

well at least this is deleted yet like first post could I have a response please?

Player: Murtog
Server:40

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williamj0630 · Post time 2014-3-13 05:19:20

I just checked synth menu in case the shards were not showing up in my inventory but they were there

However the option to synth shards doesn\'t even appear as an item

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sunshine · Post time 2014-3-13 05:58:45

Reply 2# williamj0630
Hi,after checking,I find you have already collected all 7 Recruit Horn Shards.You\'d better enter Forge,then select Synth-----Item-----Rare Item-----Recruit Horn to synth the recruit horn shard.Then you can enter Char to use Recruit Horn to achieve the Garnet Herosouls.Finally you can enter Recruit to spend Garnet Herosouls recruiting your hero.If you have other question,please contact us .Thanks for your support!

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williamj0630 · Post time 2014-3-13 06:30:50

So what about the missing 7th day login bonus?
I collect the recruit horn shards by mysellf they were not given to me by the game
my roommate also collected the recruit horn shards as well

So again I ask where is my compensation the Reward promised at sign in for 7 check ins?

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