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Un resolved reward issue Support Ticket did not resolve

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williamj0630
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Post time 2014-3-12 06:09:39 | Show all posts |Read mode
Un resolved reward issue Support Ticket did not Reply:5| View:696

        I have been using the support ticket system to retrieve my missing reward
        but despite trying to reply to the ticket it goes unanswered

        I never received the 7th day check in bonus of the free hero and other items
        I sent a Support ticket and here\'s what i got for a response



           
  •                                         eggbro Reply13:1708/03/2014                
                                            There are 7 recruit shards in your inventory. Synth them and use it , you will get 300 points of purple hero souls. You can use them to pick any purple hero you want! Thanks for your support.                

However I did not receive those shards and attempts to keep issue open thru the Support ticket have failed
        Please resolve this issue

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 williamj0630 Last edit in 2014-3-12 06:09:39

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 Author| Post time 2014-3-12 23:18:10 | Show all posts

Un resolved reward issue Support Ticket did not resolve


        well at least this is deleted yet like first post could I have a response please?

        Player: Murtog
        Server:40
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 williamj0630 Last edit in 2014-3-12 23:18:10

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 Author| Post time 2014-3-13 05:19:20 | Show all posts

Un resolved reward issue Support Ticket did not resolve

        I just checked synth menu in case the shards were not showing up in my inventory but they were there

        However the option to synth shards doesn\'t even appear as an item
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 williamj0630 Last edit in 2014-3-13 05:19:20

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sunshine
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Post time 2014-3-13 05:58:45 | Show all posts

Un resolved reward issue Support Ticket did not resolve

Reply 2# williamj0630
Hi,after checking,I find you have already collected all 7 Recruit Horn Shards.You\'d better enter Forge,then select Synth-----Item-----Rare Item-----Recruit Horn to synth the recruit horn shard.Then you can enter Char to use Recruit Horn to achieve the Garnet Herosouls.Finally you can enter Recruit to spend Garnet Herosouls recruiting your hero.If you have other question,please contact us .Thanks for your support!
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 sunshine Last edit in 2014-3-13 05:58:45

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 Author| Post time 2014-3-13 06:30:50 | Show all posts

Un resolved reward issue Support Ticket did not resolve

        So what about the missing 7th day login bonus?
        I collect the recruit horn shards by mysellf they were not given to me by the game
        my roommate also collected the recruit horn shards as well

        So again I ask where is my compensation the Reward promised at sign in for 7 check ins?
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 williamj0630 Last edit in 2014-3-13 06:30:50

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