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Can not contact support?

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funguyevony
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Post time 2015-5-10 23:45:50 | Show all posts |Read mode
Can not contact support? Reply:15| View:1202
I have been trying to reload my diamonds for a full day now.; The first time it worked just fine but I tried to buy a larger quantity and it failed, repeatedly.; I submitted many tickets and have not gotten any acknowledgment about them.; I am in the USA and have never called China before so I don\'t know how to use the 86- phone number to call them.; How do I get support for this game?



 funguyevony Last edit in 2015-5-10 23:45:50

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forrest.hallib...
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Post time 2015-5-11 00:01:50 | Show all posts

Can not contact support?

read the forum guide (top in news & announcements);for how to do post with info needed. also they have a special system for payment issues. that is another post as well.;
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 forrest.hallib... Last edit in 2015-5-11 00:01:50

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 Author| Post time 2015-5-11 00:13:17 | Show all posts

Can not contact support?

        thank you for your response.; I did go to news and announcements but I\'m not clear on what thread you\'re saying to look for about posting with info needed.

        When I submitted my tickets I included the order number and a screen shot of the problem.; Support has not emailed me back acknowledging the tickets were submitted.; I assume that is what you are talking about when you say the special system for payment issues.;

        I am struggling to understand how to find things in the forum.; I\'m not generally one to join forum\'s, I prefer to email the company directly but this one is very vague on contacting them as I don\'t know how to use the contact phone number.



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 funguyevony Last edit in 2015-5-11 00:13:17

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renzkie22
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Post time 2015-5-11 00:13:22 | Show all posts

Can not contact support?

how can i be a gtarcade club member?
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 renzkie22 Last edit in 2015-5-11 00:13:22

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Post time 2015-5-11 04:32:18 | Show all posts

Can not contact support?

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 forrest.hallib... Last edit in 2015-5-11 04:32:18

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 Author| Post time 2015-9-8 10:52:15 | Show all posts

Can not contact support?

Reply 4# forrest.halliburton
I am still having this issue, months and months later.; I can not submit tickets, and I can not get support.; Is there any other way to contact them?; does anyone know their email address or contact phone number?
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 funguyevony Last edit in 2015-9-8 10:52:15

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ƦespecϮed Ϝlea...
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Post time 2015-9-8 12:50:30 | Show all posts

Can not contact support?

        The best way to contact them is through us. Always come straight here for any issues and we can get them handled as quickly as possible. If you could, provide your IGN, Server, and a more detailed description of your issue here. Any screenshots would be helpful as well as Transaction IDs. Screenshot the ticket you submitted as well if you could. Thanks!

        -Flea
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 ƦespecϮed Ϝlea... Last edit in 2015-9-8 12:50:30

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 Author| Post time 2015-9-8 15:11:02 | Show all posts

Can not contact support?

        My in game name is Timmy, Server 944 Helorium.;

        I have had multiple issues.; The first was the inability to recharge for 2 days.; I was not suspended, it simply would never complete the order, I tried over and over again.; I tried to submit a ticket, but I have submitted dozens and it always just brings me back to the support page and none have successfully submitted.; This thread was an earlier attempt for me to get support, I also posted another in forums asking for a moderator to get me support.;

        After a couple days of that problem it just went away and I haven\'t had that problem again.; However, after about a month and a half I started having constant login issues.; It is a DNS error I get.; Again I tried submitting tickets, on several occasions I could not log in for 3 or more days.; During those times I have no access to any GTArcade sites at all, it is not only your LOA site I can not access.; Making it impossible to submit a ticket, though submitting tickets has never worked anyway.;

        During one of those 3 days I couldn\'t log in, I had won a tycoon event.; I spent $600 recharging during that period, and won the event.; However, I was unable to log in to collect any of the rewards from my many tasks I had completed for it.; That is not the only event I won and was unable to collect, but had been the most significant.; I tried again to submit tickets, and tried every other way I could find to try to find support.; I even tried calling the business number I found while googling your page.; Finally I went to PayPal and charged back the money I\'d wasted winning that event.;

        Since then you have allowed me to recharge again, repeatedly.; Now, over a month later, you have suspended my payment ability for this issue.;

        I would prefer to converse about this through email with the email address I provided as my login.; Either way, I\'ve got some serious problems that I need communication with you.;

        Thank you for responding to my thread so quickly.;
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 funguyevony Last edit in 2015-9-8 15:11:02

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Post time 2015-9-8 17:44:20 | Show all posts

Can not contact support?

Hello Timmy, I have made a report for you. I will let you know what they decide and we\'ll go from there.
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 freyafm Last edit in 2015-9-8 17:44:20

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Post time 2015-9-8 18:27:30 | Show all posts

Can not contact support?

Timmy I was just told that you should be able to recharge now, can you please let me know if you have this issue anymore?
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 freyafm Last edit in 2015-9-8 18:27:30

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