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shadowwalker
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Post time 2014-3-13 08:56:39 | Show all posts |Read mode
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        Now I see why I\'m not getting any response.  I didn\'t notice the moderator who didn\'t actually answer my question or provide the correct result marked this as solved what it was not.  So in response i need to create a new post.

        Here is a complete telling of my issue...please read it fully and don\'t just pick up on key words.
             
        so can someone get the VIP system fixed so i can finally resubscribe? I shut my autorenew off after originally subscribing since i wasn\'t sure i wanted it yet and didn\'t want to forget, but now it is expired and i want to renew but it won\'t let me. Your system keeps telling me i am already a VIP even though I\'m not getting any of the benefits and it is grayed out ingame. I submitted tickets but not getting any resolution or even response anymore. I want to keep playing but if i can\'t get any support i don\'t see any reason to continue.
       

        I\'ve also tried going  to the VIP tab, selecting the server and select next it just tells me i already have VIP, but i know i don\'t since all my VIP benefits are not functional. I tried going through the Buy now button in the VIP renewal hot event but that seems to just want me to make a new account. If I try through the VIP window and select activate it takes me to purchase diamonds.
        It has nothing to do with my inability to purchase through facebook, it isn\'t even getting that far to ask for my payment. I would like this resolved soon.
       

        IGN: shadowwalker
        Server: Lunaria (S1) facebook server
    shadowwalker posted on 2014-03-08 14:09:10   
        You have my info, you don\'t need anymore.  There is nothing in facebook stopping my payment.  fix it or i\'m leaving and making sure everyone i know and as many as i don\'t know know not to get caught up in this buggy game and it\'s terrible support system.
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 shadowwalker Last edit in 2014-3-13 08:56:39

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eggbro
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Post time 2014-3-13 22:53:44 | Show all posts

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I am asking my supervisor about it ? May I ask if you have another account with VIP? Since the FB client only allow 1 VIP per account !
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 eggbro Last edit in 2014-3-13 22:53:44

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shadowwalker
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 Author| Post time 2014-3-17 11:33:08 | Show all posts

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No, I only have the one account that has ever had VIP
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 shadowwalker Last edit in 2014-3-17 11:33:08

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deborah lee in...
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Post time 2014-3-17 21:28:15 | Show all posts

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I am having the same issue in Nocturna\'s Tear there is no longer any support on this game My vip is auto pay we have 2 account one my husband and one for me both on auto neither getting our vip
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 deborah lee in... Last edit in 2014-3-17 21:28:15

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saxitoxin
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Post time 2014-3-18 03:19:45 | Show all posts

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I do not appreciate getting charged and not having my ViP renewed....PLEASE FIX THIS!!!!
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 saxitoxin Last edit in 2014-3-18 03:19:45

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 Author| Post time 2014-3-18 20:40:58 | Show all posts

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        sorry to say, neither of your problems match the issue i\'m having.   Please create your own tickets.  I understand and am sorry for your issues since the support on this game is god awful but I\'ve been fighting with this forever and don\'t appreciate other issues cluttering my own

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 shadowwalker Last edit in 2014-3-18 20:40:58

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 Author| Post time 2014-3-20 09:34:06 | Show all posts

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help please, ive provided the info you asked for now it is your turn to provide a resolution
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 shadowwalker Last edit in 2014-3-20 09:34:06

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 Author| Post time 2014-3-21 02:17:22 | Show all posts

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Fix it please.
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 shadowwalker Last edit in 2014-3-21 02:17:22

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