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Loralei's Wardrobe fails to give proper settlement

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regina_1
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Post time 2015-5-17 04:11:48 | Show all posts |Read mode
Loralei's Wardrobe fails to give proper settleme Reply:3| View:257
        Regina - S23 ( Berserkerclaw )
        I sent in a ticket after the Last Loralei\'s wardrobe because I was not refunded the 700 diamonds I should have been at the end of the event. Here is a copy of the open ticket.

                                                MY TICKET                       
                                                2015-05-04 04:35Failure of Loralei\'s Wardrobe to Return Diamonds                                                        I made two Purchases in Loralei\'s Wardrobe during the Event. I purchased a complete set of shards for Servants outfit and for Legacy. I used Aureus for Both Purchases. Servant\'s out fit was already at it\'s lowest Price. Legacy was still at a higher price from where it finished. I paid 4700 diamonds for Legacy with the Aureus but the final price was 4000 diamonds with the Aureus. The system said I was NOT due a refund in settlement. This is incorrect as I understand the purchasing system. Please refund the 700 diamonds or explain how it\'s FAIR that I paid a higher price than others in an event that is supposed to give everyone the best final price.                                                                                        Server repliedsent 2015-05-04 04:35                        Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.               
       

Please note the server responded on May 4th but nothing else has been done since then , thus I\'m posting the whole thing here. Please refund my 700 diamonds.


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 regina_1 Last edit in 2015-5-17 04:11:48

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forrest.hallib...
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Post time 2015-5-17 06:54:01 | Show all posts

Loralei's Wardrobe fails to give proper settlement


        it goes by total diamonds used, so if the final price for an item was 400 and you bought 3 of the items, you would need to spend more than 1200 to get anything back. since you said you used aureas as diamonds that makes it really hard to spend enough dias to be more than final price, also there is a note in news and announcements under the event that explains this will try to ss for you.
       
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 forrest.hallib... Last edit in 2015-5-17 06:54:01

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fm_tokkie
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Post time 2015-5-17 15:33:17 | Show all posts

Loralei's Wardrobe fails to give proper settlement


        Unfortunately Forrest correctly explained how Loralei\'s Wardrobe and Group buy works when using those vouchers.   
        <b>
</b>
        So I\'m sorry for the confusion there.
        <b>
</b>
        The other fun part, even if you buy 100 items at once during group buy, and you receive the refund bonus.  You only receive credit for 1 item rather the entire purchase.   
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 fm_tokkie Last edit in 2015-5-17 15:33:17

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