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darryl welborn...
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Post time 2015-5-19 00:14:48 | Show all posts |Read mode
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        Hyperion S173
        Darryl
        WHY Did my VIP Status not automatically renew. Luckily I had the 3 day VIP extension ticket still and got it used b4 my VIP9 went away. NOTE lvl 9 it has been renewing auto every month until now. WHAT IS WRONG. Fix This. Didn\'t have problems until they started changing the payment method pages. Was told it wouldn\'t affect the VIP payments and the 1st month was fine. Now it didn\'t happen automatically.
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 darryl welborn... Last edit in 2015-5-19 00:14:48

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moonlighty
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Post time 2015-5-19 00:17:16 | Show all posts

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Dear Player, if you had subscription on then we have cancelled all player\'s subscriptions some time ago, now the only way how to gain VIP status is to recharge diamonds and use 1-time VIP. It is working as subscription if we look at it with the amout of diamonds needed. Each time you re-new VIP the amout will decrease from 699 by 100 diamonds each time.
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 moonlighty Last edit in 2015-5-19 00:17:16

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darryl welborn...
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 Author| Post time 2015-5-19 00:50:50 | Show all posts

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Reply 1# moonlighty
What do you consider awhile ago. Most ppl claim Awhile as being several months. The last payment on my account through Payment Wall for my VIP renewal was 18 Apr, exactly 1 month ago. AND, if GTArcade was going to cancel this method why is it still an option on the VIP tab AND, WHY were we not notified of this decisioin so it wouldn\'t be a surprise issue. Please don\'t tell me it is buried in a forum post somewhere because most ppl don\'t have time to read every word that gets posted. This should have been a big announcement, and e-mail to accounts subscribed or something like that.
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 darryl welborn... Last edit in 2015-5-19 00:50:50

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moonlighty
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Post time 2015-5-19 01:29:17 | Show all posts

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        Dear Player, if your subscription isn´t  working anymore then it is not. I do not know why some of palyer\' s subscriptions wroked when we cancelleced nearly all of them, I´m not SM so I do not have this kind of iformation, but since your subscription didn´t  ren-new your VIP, then you have to recharge to re-new VIP from now on.
        PS: When SMs were cancelling subscriptions there was announcement about it.
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 moonlighty Last edit in 2015-5-19 01:29:17

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 Author| Post time 2015-5-19 10:50:33 | Show all posts

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Reply 3# moonlighty
        Then maybe a Senior Moderator needs to respond.

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 darryl welborn... Last edit in 2015-5-19 10:50:33

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