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Why can't I open a ticket on the support page

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broncosnut
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Post time 2015-5-22 09:52:14 | Show all posts |Read mode
Why can't I open a ticket on the support page Reply:10| View:469
        I have tried multiple times to open a ticket regarding the issues with guild boss and world boss. ;Nothing I do on the support page will accept a ticket from me.

        Please advise!

        Thank you
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 broncosnut Last edit in 2015-5-22 09:52:14

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 Author| Post time 2015-5-22 10:12:11 | Show all posts

Why can't I open a ticket on the support page

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 broncosnut Last edit in 2015-5-22 10:12:11

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 Author| Post time 2015-5-22 10:12:56 | Show all posts

Why can't I open a ticket on the support page

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 broncosnut Last edit in 2015-5-22 10:12:56

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 Author| Post time 2015-5-22 10:28:05 | Show all posts

Why can't I open a ticket on the support page

        I am on server Corianton S942. ;The above images are what I have tried to send with my ticket.

        Here is a screen shot of what I try to submit:
       
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 broncosnut Last edit in 2015-5-22 10:28:05

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 Author| Post time 2015-5-22 10:29:48 | Show all posts

Why can't I open a ticket on the support page

        And this is what I get back from the support page every time I try to submit. ;It does this regardless of what file I try to send, or even no file.

       
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 broncosnut Last edit in 2015-5-22 10:29:48

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 Author| Post time 2015-5-22 10:30:44 | Show all posts

Why can't I open a ticket on the support page

Please advise!
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 broncosnut Last edit in 2015-5-22 10:30:44

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akumi-san
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Post time 2015-5-22 22:04:20 | Show all posts

Why can't I open a ticket on the support page

        Dear player,

        Support-ticket system doesn\'t work 9 out of 10 times, your best shot is to go directly to the forums. The issue is known (guild boss). Not really sure what your issue is with world boss? It works the same as the old one: If you don\'t kill off all the bosses, you don\'t get the rewards listed. After the fight you have to stick around and wait to get a chance to turn the cards offered at the end of a successful round.
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 akumi-san Last edit in 2015-5-22 22:04:20

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 Author| Post time 2015-5-23 08:03:04 | Show all posts

Why can't I open a ticket on the support page

        Thanks for the heads-up on the support ticket system being broken. ;I could hae saved myself a lot of frustration by just adding myself to the guild boss list here.

        We should still gt the prizes for the amount of damage dealt in world boss. ;At least that\'s the way it used to work. ;I\'m not sure what the new system does or doesn\'t do. ;However, that\'s a minor issue compared to most of the other players I see posting. ;

        Is there any chance of getting the vouchers back for the non-working guild boss?

        Thanks
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 broncosnut Last edit in 2015-5-23 08:03:04

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Post time 2015-5-23 16:24:39 | Show all posts

Why can't I open a ticket on the support page

Reply 7# broncosnut@earthlink.net
I can ask if its possible to refund you with 1000 vouchers, for doing GB, but I cannot promise anything. As for WB it might be glitchy a bit since the new WB was released not too long ago and we´re still checking it.
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 moonlighty Last edit in 2015-5-23 16:24:39

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 Author| Post time 2015-6-17 07:41:50 | Show all posts

Why can't I open a ticket on the support page

        This thread can be closed.; a thousand vouchers from weeks ago is hardly going to be noticeable at this point.; If they showed up, I may not have noticed because of the large number of vouchers I typically have on hand now.; At any rate, this thread can be closed.

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 broncosnut Last edit in 2015-6-17 07:41:50

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