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CS Tournament Glitch

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klowi
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Post time 2015-5-31 06:33:57 | Show all posts |Read mode
CS Tournament Glitch Reply:14| View:781
        I was in the CS Tournament and was looking to potentially add a rose to my next battle that was going to take place in 60 seconds. My game froze up at that time and when I refreshed the page I noticed all my gold was gone!!! I went back into the CS Tournament and noticed that it purchased 875 red roses. It appears that there is no way for me to use them either. I would like to have the red roses removed and my 1750 gold (most of which was purchased yesterday via recharge to take advantage of event bonus 800 gold + 60 bonus + 500 event bonus) returned to my account.
       

        Thanks for understanding,
       

        Klowi (S74, now part of United 17)
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 klowi Last edit in 2015-5-31 06:33:57

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flandre
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Post time 2015-5-31 16:01:37 | Show all posts

CS Tournament Glitch

        Dear player can you take a screenshot of your rose collected?
        Once you do that post it here and i will report this issue that you have.

        Also since your pc froze i suggest to post it better on support section on the forums.
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 flandre Last edit in 2015-5-31 16:01:37

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klowi
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 Author| Post time 2015-6-1 04:06:00 | Show all posts

CS Tournament Glitch

        Here are the pictures of my roses in my bag, the CS Tournament breakdown, the match that was my loss showing roses, showing that I can not use the roses, and my current gold count that I am working to rebuild.;
       
       
       
       
       
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 klowi Last edit in 2015-6-1 04:06:00

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flandre
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Post time 2015-6-1 04:39:01 | Show all posts

CS Tournament Glitch

        I will report this to the devs and log this.

        However i must say that according to this post here :
        http://community.gtarcade.com/post/42156/
                                                     THINGS NOT REPLACEABLE       
Please keep in mind that logs are checked to see if you owned titles/items etc. lying will not work.

- If you accidentally turn off notifications for gold spending, your gold will not be replaced.
- If you knowingly dismiss heroes you will not be refunded
- If you inherit heroes at 75% and lose title, you will not get your title/hero/items replaced (do 100% for title transfer)
- If someone such as a friend/family member/partner changes or makes any mistake on your account, you will not be refunded or have things replaced (please be very wary of your account and who has access to it).
-If you spend gold anywhere and are not satisfied with he results you will not be refunded (this is a game of luck and chance nothing is 100% guaranteed)
- Lost titles lost by your own mistake/mis-click will not be replaced.
- Most things considered as mistakes will not be refunded. so please try to be very careful in what you do in game.

        You might not get refund.
        Anyways it will be up to the devs to short this out. Put the flowers somewhere easy to see when the devs will check your account.
        And last i cant promise you anything i am sorry. Best case scenario roses will be removed and you get your gold back or you will get compensation for it, while worst case scenario nothing will happen.

        Have a nice day and be more careful next time.
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 flandre Last edit in 2015-6-1 04:39:01

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klowi
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 Author| Post time 2015-6-1 07:48:02 | Show all posts

CS Tournament Glitch

Reply 3# flandre

        Flandre,
        Thank you so much for your time in this matter, for it\'s greatly appreciated.;

        Klowi
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 klowi Last edit in 2015-6-1 07:48:02

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wscr24
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Post time 2015-6-8 05:08:33 | Show all posts

CS Tournament Glitch

        Klowi still has not heard anything about this issue that happened. Any news from your end flandre?
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 wscr24 Last edit in 2015-6-8 05:08:33

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 Author| Post time 2015-6-11 23:20:38 | Show all posts

CS Tournament Glitch

        Flandre,
        I am just checking in to see if you heard anything on your end. I still have not heard anything from the devs.
        Klowi.
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 klowi Last edit in 2015-6-11 23:20:38

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Post time 2015-6-11 23:49:29 | Show all posts

CS Tournament Glitch


        Klowi i dunno how your issue is handled by the devs.

        I can report it again but if this is recognized from the system as player mistake then i doubt if there is gonna be any refund.
        As i said before. Best case scenario to remove the items and full refund, remove the items and receive some compensation while worst case scenario is that nothing will happen.
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 flandre Last edit in 2015-6-11 23:49:29

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 Author| Post time 2015-6-13 09:00:40 | Show all posts

CS Tournament Glitch

Reply 7# flandre

        Flandre,

        I understand that there either will be refund or not depending on what they decide. My question is to just how long it will take them to make a decision as this was not player error.
       
Klowi
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 klowi Last edit in 2015-6-13 09:00:40

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 Author| Post time 2015-6-19 08:34:05 | Show all posts

CS Tournament Glitch

        Devs,
        I am still waiting to hear back about this situation. Could someone please give me some guidance?
        Klowi
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 klowi Last edit in 2015-6-19 08:34:05

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