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Not receiving Dragon Souls

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abz2fod5eihgil...
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Post time 2015-6-5 01:52:35 | Show all posts |Read mode
Not receiving Dragon Souls Reply:6| View:681
        So far twice i have bought the 3000 dragon soul chest in the shell game one last night 6/3/15 and one just now 6/4/15 and twice i opened the chest, the screen shows i received the souls yet when i go to my devour page and try to upgrade my Dragon souls there is nothing there.....that is 6000 dragon souls for 400 gems and i got nothing...very upset please fix this and give me my purchased souls


        thank you

        Iller
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 abz2fod5eihgil... Last edit in 2015-6-5 01:52:35

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sun ce
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Post time 2015-6-5 05:00:23 | Show all posts

Not receiving Dragon Souls

        hi,
        ;
        they should show up as 30x 100 level 1 experience souls (they will be green signifying that they are of the \'uncommon\' variety). They wont actually show up in your list of souls - at least I\'ve never found them that way, but if you use the devour menu and click \'auto-fill\' they should pop into the \'to be used\'; menu once you have exhausted all the other uncommon level souls for whichever type you are trying to upgrade.
        ;
        Hope that helps.
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 sun ce Last edit in 2015-6-5 05:00:23

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 Author| Post time 2015-6-5 05:19:27 | Show all posts

Not receiving Dragon Souls

Reply 1# paul crocker
That is what i have done and they are not there at all under any manner...very upset about this not sure what is going on
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 abz2fod5eihgil... Last edit in 2015-6-5 05:19:27

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sun ce
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Post time 2015-6-5 05:27:27 | Show all posts

Not receiving Dragon Souls

okay yes that is frustrating mate - i\'d redo your original post in the \'support\' section and hopefully an FM will make a report for you
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 sun ce Last edit in 2015-6-5 05:27:27

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Post time 2015-7-11 16:46:23 | Show all posts

Not receiving Dragon Souls

        Okay, I made some screen shot for you.
       
        You bought 3k EXP orb from shell pts right?
       
        Check the picture above. EXP orbs appear as simple green dragon souls but each has difference in their EXP. (Depends on which you gain). You see on my picture that there are normal green dragon soul then exp orb 300, then exp orb 1 000, and lastly exp orb 3000 You have to hover your mouse over every orb you got or simply see under them. That way you will see them.

        PS: If you consumed some of yours dragonsoul then your orb might be already consumed as EXP orbs quality is green when you click on devour Uncommon then even your orb might be consumed.
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 moonlighty Last edit in 2015-7-11 16:46:23

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alrtzicx
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Post time 2015-7-11 16:55:19 | Show all posts

Not receiving Dragon Souls

        Okay, so first, exp orbs are not green, they are white. (check their name, it\'s written in white)
        That means if you uncheck everything for filling (on the screenshot, uncheck the uncommon dragonsouls), and then press auto fill, it will fill with the exp orbs (because they are normal - white, and not uncommon - green)
        2nd, you don\'t need to go to devour to see them. You can just go to any character, then click sort (to prevent glitches), then click all instead of class. They should appear on the last pages of your ds.

        For the problem of the OP, if you clicked sort then all before checking they were not there, and you are sure you didn\'t consume them yet, then it\'s a bad problem for you...
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 alrtzicx Last edit in 2015-7-11 16:55:19

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