orestes santan...

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- Posts:11
Joined 2014-6-16 Last Visited 2019-10-10
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Recharge issue
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Hello, I have tried to recharge but keep receiving a message saying
Please see below.Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes. Recharge Channel: worldpay Account: ******* Game: League of Angels & Dynamene(S314)-HKT Recharge Amount: $19.99 Game Currency: 1999 Diamonds Time: 06-08-2015 13:18:49 Order Number: 143378392932068
I have already used 3 credit cards and one time with paypal and I keep receiving the same message.; I have contacted Support and I received the following message from them.
Dear player, you can try to to contact the payment company for the order id or the process. Thanks for your cooperation.
I contacted the payment company and this is what I got.
To confirm the delivery timescales for your order, please contact the online store from which you made the purchase. The online store is responsible at all times for any queries relating to the payment and fulfilment of your order. You should find the online store’s contact details displayed on their website, the store purchase receipt, and on the WorldPay transaction confirmation email. Unfortunately, if you have been unable to contact the online store you have purchased from, we can only recommend that you contact your card issuer to raise a dispute and/or approach the relevant consumer rights organisation for your region for further advice. WorldPay only provide online stores with the ability to accept card payments securely over the internet. We do not hold information about the goods/services you have ordered or their delivery status, and are not able to cancel your order or provide you with a refund.
Can someone please help?
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