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angelxo
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Post time 2015-6-9 08:34:15 | Show all posts |Read mode
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        I posted to general by accident, can someone delete?
        I made 2 recharges and one of them I recharged to the wrong server.
        IGN: Cherryx
        Server: S229
        Wrong server: S228 Esther
        When someone sends me the gold, will I still get the 60 extra gold for events?
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 angelxo Last edit in 2015-6-9 08:34:15

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angelxo
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 Author| Post time 2015-6-10 01:33:51 | Show all posts

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I sent support ticket and I posted in forums. I hope that the gold is given before the events ends. Ticket says they are sending to devs....how long does that take estimation wise? The forum is a bit slow too, someone told me that someone named Deth would help me here...
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 angelxo Last edit in 2015-6-10 01:33:51

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flandre
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Post time 2015-6-10 01:48:04 | Show all posts

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        Dear player.
        Thank you for reporting this.
        I will log and report this issue to the devs.
        I dont have any ETA for the fix but yeah you will get your 60 gold from your recharge as well.
        If possible tell me on your reply the IGNIn game name of the wrong character that received the gold.
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 flandre Last edit in 2015-6-10 01:48:04

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babypuncher157
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Post time 2015-6-10 01:48:54 | Show all posts

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he is a busy man and it usually takes a week ;and something like this they might tell u its user error. GL i hope u get ur gold lol
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 babypuncher157 Last edit in 2015-6-10 01:48:54

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 Author| Post time 2015-6-10 03:12:48 | Show all posts

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Reply 2# flandre
        IGN for S228 is terra
        I want it for S229 Cherryx
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 angelxo Last edit in 2015-6-10 03:12:48

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Post time 2015-6-10 03:17:52 | Show all posts

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        Thank you very much.

        I have updated the logs and reported back to the devs.

        As i said before i dont have any ETA for the fix but tommorow i will take it with the devs to help you out as soon as possible.
       
Have a nice day and please dont spend the gold on your character Terra.


        Edit:
        Also we need the transaction number so the devs can look into it.
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 flandre Last edit in 2015-6-10 03:17:52

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 Author| Post time 2015-6-10 21:28:44 | Show all posts

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Reply 5# flandre
        Order # 143380820812032
        Payment Method just incase you need it too is;Worldpay
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 angelxo Last edit in 2015-6-10 21:28:44

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 Author| Post time 2015-6-11 11:54:44 | Show all posts

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Thanks. I got my gold just now!
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 angelxo Last edit in 2015-6-11 11:54:44

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Post time 2015-6-11 12:39:41 | Show all posts

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        Glad to be of help .

        Next time please be more caution at where you recharge.
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 flandre Last edit in 2015-6-11 12:39:41

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