Recharge ISSUES!!! Please Fix ty!

sweetkarma

        Here we go.... I tried to recharge at the last min during precious event, I didn\'t get no diamonds but got a msg will post screen shot here.; I\'m hoping someone can fix this issue and I can get my diamonds kinda sucks that I couldn\'t get my diamonds before reset hits and also get the bonus from precious event sigh...
       

        IGN ErzaScarlet
        Server ThunderPlateau 42
        Screenshot
       

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sweetkarma

Also when checking my payment history it doesn\'t show either sigh... i hate this i really do

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freyafm

        Dear player,
        Please first contact your provider and ask if there is anything wrong. Sometimes it\'s a bank security they feel it might be suspicious and block the payment and that is the reason it\'s not shown in your history payments. After you\'ve checked that and the problem still persists, please let me know. And it also might be a matter of 24h untill the payment goes through

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