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No DIAMONDS! Please Fix ASAP!

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sweetkarma
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Post time 2015-6-13 11:59:39 | Show all posts |Read mode
No DIAMONDS! Please Fix ASAP! Reply:16| View:786
        For some odd reason when I try to recharge and was trying to get my friend diamonds it didn\'t go thru well it went thru but to where I dunno... it didn\'t appear on her account, the amount was for $19.99 and it\'s a precious event.; Can someone please fix the issue and transfer the right amount to my friend account and also give her the bonus too since its Precious is out and reset is about to hit soon...
       

        The information was correct but the email address was wrong so I don\'t know where it went to.; So I\'m hoping someone can correct the problem and send it to the right person.
       

        My Information IGN ErzaScarlet
        Server ThunderPlateau s42
       

        Her information is IGN WARGODDESS
        Server Roseknight s5
        Screen shot
       
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 sweetkarma Last edit in 2015-6-13 11:59:39

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moonlighty
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Post time 2015-6-13 15:44:51 | Show all posts

No DIAMONDS! Please Fix ASAP!

Dear Player, it can take up to several hours after recharge since your recharge was successful than please wait. If you recharged diamonds still didn´t  appear please contact us back.
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 moonlighty Last edit in 2015-6-13 15:44:51

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 Author| Post time 2015-6-13 19:11:42 | Show all posts

No DIAMONDS! Please Fix ASAP!

Nothing has happened my money was taken out of my account and she don\'t have no diamonds on her account so can I get a refund back or what\'s going to happened?;; It shouldn\'t take that long to fix and correct a mistake plus transfer the right amount and bonus onto her account since payment went thru so if this don\'t get resolved please just refund my money back!
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 sweetkarma Last edit in 2015-6-13 19:11:42

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xeph
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Post time 2015-6-13 20:26:32 | Show all posts

No DIAMONDS! Please Fix ASAP!

Did she try refreshing her client & browser?;
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 xeph Last edit in 2015-6-13 20:26:32

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 blankz Last edit in 2015-6-13 21:27:05

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 Author| Post time 2015-6-13 22:53:33 | Show all posts

No DIAMONDS! Please Fix ASAP!

          ;;;; I was about to ask that stupid question... thanks Xeph , sometimes its embarrassing to remind players of small things since there is a chance they will kick your ass Who do you think I am? ;;; blankz posted on 2015-06-13 08:27:05;;;;

        she did all of that and still no diamonds on her account and also she made a thread about the same problems and she still didn\'t get her 1k diamonds either so I don\'t know what\'s going on, we did that and refresh, cclean all of that nothing is on her account so what is the next step in action?
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 sweetkarma Last edit in 2015-6-13 22:53:33

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 Author| Post time 2015-6-13 22:55:24 | Show all posts

No DIAMONDS! Please Fix ASAP!

          ;;;; I was about to ask that stupid question... thanks Xeph , sometimes its embarrassing to remind players of small things since there is a chance they will kick your ass Who do you think I am? ;;; blankz posted on 2015-06-13 08:27:05;;;;
I don\'t know why you would make a bold statement like that but any help I am grateful I just want the situation resolved and get everything right... I can\'t afford to lose money like I did either so I\'m hoping that it get fix and she receive all of her diamonds, I paid for them so if u can fix the issue I would appreciate that ty for responding!
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 sweetkarma Last edit in 2015-6-13 22:55:24

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 Author| Post time 2015-6-14 00:51:42 | Show all posts

No DIAMONDS! Please Fix ASAP!

        bump

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 sweetkarma Last edit in 2015-6-14 00:51:42

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 Author| Post time 2015-6-14 00:52:35 | Show all posts

No DIAMONDS! Please Fix ASAP!

bump hello
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 sweetkarma Last edit in 2015-6-14 00:52:35

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 Author| Post time 2015-6-14 07:03:33 | Show all posts

No DIAMONDS! Please Fix ASAP!

hello can i get some help?
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 sweetkarma Last edit in 2015-6-14 07:03:33

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