ATTENTION SUPPORT STAFF

martin hay · Post time 2014-3-21 11:10:38

Do you think this is acceptable that your just not replying to peoples support questions I have been kept waiting for over a month now for an issue that after sending you countless screen shots should have been corrected within 24 hrs !!!

Poor customer service and just bad business !! you take peoples money and when things go tits up you don\'t help them how is that fair !!

I direct your attention to the link below of a support request you have ignored
http://community.gtarcade.com/post/index/id/6219/

You also have tickets from me that have remained unanswered for weeks you do realise you are liable by the fact you claim you will respond within 48hrs of a ticvket being made right !!

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martin hay · Post time 2014-3-22 11:19:32

WHY WONT NO ONE ANSWER ME

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forgotten4ev3r · Post time 2014-3-22 14:59:53

They seem to still be ignoring you... it\'s sad really that they do this. I\'ve put in complaints about certain things... and they still haven\'t gotten to it. That is why I won\'t spend anymore MONEY on here.. because their customer service is terrible and how they have been ignoring everyone.. unless it\'s about VIP or Diamonds. They forget.. If there is issues with their game... no one will spend anymore money till it gets fixed or attention is put toward their customers. I wish you luck Martin.. as I wish everyone else, including myself that they have ignored.

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black_1266 · Post time 2014-3-22 19:00:41

They do not care about you, only about your $.
You\'re just wasting your cash on this company\'s games lolz.
Good luck keep qq\'ing.

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martin hay · Post time 2014-3-22 23:49:01

I am sure there is something that can be done legally ?? As they are breaking the law some were here

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amodeous2@aol.com · Post time 2014-3-23 01:32:23

Reply 4# martin hay
Contact Joanne Q, both email and ph. num. listed in contact. Can\'t guarantee a response but...

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black_1266 · Post time 2014-3-23 01:48:10

The law? At every single online game that exists out there, if you bother to read the rules you sign when you create your account you\'ll discover there are a couple of rules (not just one) in which they specify they have at any given time and without any particular reason, the right to delete your character/account or sections from it (items). That\'s what you sign for when you create your account on a online game, any of them. This is nothing different from others. So no, you can\'t use any law against them.

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jtr · Post time 2014-3-23 01:59:39

You can hit them in the pocketbook though - dispute the credit card charges with your provider if you feel you are not receiving the service as paid for. If that happens enough, it would force them to change their policies to deal with problems in a timely manner.
In particular, anyone who is seeing charges for VIP after they attempted to cancel it should definitely dispute the charge.

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