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VIP Renewal Issues

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shadowwalker
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Post time 2014-3-22 04:00:43 | Show all posts |Read mode
VIP Renewal Issues Reply:15| View:2049

Here is a complete telling of my issue...please read it fully.  This is getting ridiculous...I would like to get some compensation out of this for the hassle.  I was told last time he would have a supervisor look into it and after a week, not even a response.  Seems i have to create a new post every time to get a response.
     
so can someone get the VIP system fixed so i can finally resubscribe? I shut my autorenew off after originally subscribing since i wasn\'t sure i wanted it yet and didn\'t want to forget, but now it is expired and i want to renew but it won\'t let me. Your system keeps telling me i am already a VIP even though I\'m not getting any of the benefits and it is grayed out ingame. I submitted tickets but not getting any resolution or even response anymore. I want to keep playing but if i can\'t get any support i don\'t see any reason to continue.

I\'ve also tried going  to the VIP tab, selecting the server and select next it just tells me i already have VIP, but i know i don\'t since all my VIP benefits are not functional. I tried going through the Buy now button in the VIP renewal hot event but that seems to just want me to make a new account. If I try through the VIP window and select activate it takes me to purchase diamonds.
It has nothing to do with my inability to purchase through facebook, it isn\'t even getting that far to ask for my payment. I would like this resolved soon.

IGN: shadowwalker
Server: Lunaria (S1) facebook server
    shadowwalker posted on 2014-03-08 14:09:10     

        Below is what i get when i try to subscribe.
       

        I don\'t have a second account.  There is nothing in facebook stopping my payment.  fix it or i\'m leaving and making sure everyone i know and as many as i don\'t know know not to get caught up in this buggy game and it\'s terrible support system.
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 shadowwalker Last edit in 2014-3-22 04:00:43

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 Author| Post time 2014-3-22 23:26:52 | Show all posts

VIP Renewal Issues

bump, fix please
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 shadowwalker Last edit in 2014-3-22 23:26:52

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 Author| Post time 2014-3-23 09:18:08 | Show all posts

VIP Renewal Issues

Hellooooo!! anyone home?!?!  It shouldn\'t take so many replies to just get a response until the issue is fixed.  cmon, lets get to it and get this crap done.  Hell, hire me for 55k a year for full time support, i can get shit done.
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 shadowwalker Last edit in 2014-3-23 09:18:08

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 Author| Post time 2014-3-26 11:44:17 | Show all posts

VIP Renewal Issues

bump, fix my damn issue.   Or give me a year of free VIP and i will get out of your hair.
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 shadowwalker Last edit in 2014-3-26 11:44:17

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force of natur...
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Post time 2014-3-26 13:15:42 | Show all posts

VIP Renewal Issues

Hello, shadowwalker, really sorry for the long time delay, since we spend a such long time on the issue, but sadly we are still working on it. For your compensation, we will send you a 3-day vip cards. Hope you can understand!
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 force of natur... Last edit in 2014-3-26 13:15:42

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 Author| Post time 2014-3-27 11:06:50 | Show all posts

VIP Renewal Issues

much appreciated, thank you.   Great to get a response to know what is going on.  Hope you can continue to send the cards as there is a lot i\'m missing out on due to this.
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 shadowwalker Last edit in 2014-3-27 11:06:50

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Post time 2014-3-27 18:12:02 | Show all posts

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Shadow is not the only one going through this. I have had the same issue for the last week. I was told it was a facebook issue, then after contacting facebook was told we\'re working on it Would be nice to also receive trials while i wait for my vip to be able to renew. Seems it\'s not just on 1 server, but across many. I\'m Phantasm on FB server 7. I\'m having this issue as well as many others on my server
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 phantom syri Last edit in 2014-3-27 18:12:02

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force of natur...
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Post time 2014-3-27 22:23:15 | Show all posts

VIP Renewal Issues

        Hello, all, we got the issue. This caused by the problem on renewing, you stuck on renewing, and you can\'t pay for it, but the system thinking you are still a VIP, so it can\'t allow you to pay the other.
        The solution is you have to cancel your VIP first (you can cancel it by Settings -> Payments -> Subscription), then re-activate it. Thanks for your all support! Hope you love the game!
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 force of natur... Last edit in 2014-3-27 22:23:15

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Post time 2014-3-28 09:14:27 | Show all posts

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Reply 7# force of nature ive done that very same thing that u said and it dont work i still dont have my VIP give it to me or i will quit playin and will be forced to contact my attorney and yall will be facing legal problems if i dont get my VIP today!!

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 chadd clubb Last edit in 2014-3-28 09:14:27

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 Author| Post time 2014-3-30 11:39:10 | Show all posts

VIP Renewal Issues

Reply 7# force of nature
        As i mentioned before I cancelled my vip over a month ago via that same method. However, as you confirmed your system still thinks i have VIP active.   This is not the problem and the problem is not fixed.  Please send another VIP card, maybe 10 for my trouble and since I still can\'t resub.  

        as you can see below my subscription settings are showing zero has they have when i cancelled it on Feb 8th the day after i subscribed.   

       
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 shadowwalker Last edit in 2014-3-30 11:39:10

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