Unable to retrieve Flashy Joker(S) in Card Mystery Shop

jackboy1962

        I got all required cards except the 4th Flashy Joker(S) in order to redeem the Moonlight Warlord Crest.
        The event HoC was still on.; So was the Card Mystery Shop, but the Swap button turned gray even though I fulfilled the requirements.
       
        ;Notice time of 23:29 remaining.; I needed this one Flashy Joker (S). the SWAP button was red earlier. When a player redeems reward to its max, in this case 2 times, then the button disappears. The button is still there but it\'s gray.
        This shot shows that I fulfilled the 3 times Draw 10X in Mystery Chest.; I was able to collect on that reward.
       

        This next shot shows that I had more than enough Jokers(S).; Have 11 Jokers(S) while rewards only requires 3.
       

        This shot shows that I have everything but the Flashy Joker(S).
       

        I need either the Flashy Joker(S) in order to redeem Moonlight Warlord Crest or the crest itself.

        Thank you

        Jack Man; Kabam(Server 23)

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moonlighty

Hi, I´ll report it for you and will ask that you get your flashy joker by taking you from HoC 3x small joker and then taking you all required cards from HoC for Moonlight Warlord crest so we could send it to you. I hope I´ll get to agreement with my supervisor about this. So please be patient.

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forrest.halliburton

what day did you do this? i just checked after today\'s reset, and noticed that they are grey, and they would have been yesterday as well,;now HoC was not active yesterday but was only for prize collections and swaps. and they leave the hot events running so last min shopper can still swap collect. What i am wondering here is the mystery chest draw, does it;reset each day on that hot event? If that is the case then there was no way to redeem. (since you cant draw 3x from chest since event over);I say that because just below it has one for consume 5k today, besides that everything looks right, that is only thing i can think of why it didn\'t work for you, and if that is the case they need to do a better note.;

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jackboy1962

Reply 2# forrest.halliburton
        These screenshots were mainly taken within 30 minutes before reset.; The Card Mystery Shop screenshot was taken before reset.; BEfore event was over.; The Card Mystery Shop disappeared after event was over.; One screenshot shows that I met the draw 3x.; ONe shot shows that I have the required Jokers(S) to exchange for Flashy Joker(S).

        Look at each screenshot and you\'ll see what I\'m talking about.; These are from larger screenshots that show my Game Name and time.

        Also, earlier that same day the Swap button was red.  Then, it went gray.

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forrest.halliburton

had to ask because of time stamps and the way it was acting, hope moon works out, also there is still a swap in hot events. i seen what you were talking about i didn\'t say you didn\'t have the jokers etc, the only thing i wasn\'t sure of was a GT thing of how the swap events worked as far as did it clear the 3x from the previous day, and allow it to be done again, some items you can only do/collect once in the 4 day period, if that was the case it would show complete but would not allow the other hot event to activate because of the others say must be done that day. hope you understand.;

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huny143

        do you even have the immortal spirits to go with those cards?

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jackboy1962

Reply 5# huny143

        Yes.; 10 of them.

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jackboy1962

Reply 1# moonlighty

        moonlighty, Do you have a timeframe for me?

        I can be patient when I know when to expect an answer.

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freyafm

Hi jackboy, we still don\'t have any answer. I know how annoying this can be...we feel the same as we want to solve all the reports fast. Like you, we have to wait also. Moonlighty will get to you as soon as he gets any answer don\'t worry.

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jackboy1962

Reply 8# freyafm

        Thank you, freyafm, for the reply.

        The reply let\'s me know that I am not forgotten.; I\'ve seen other threads where the player get frustrated because of no follow-up.

        Would be nice to know if someone is actually looking into this.

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