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Recharged 2 times, only received 1...

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capone
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Post time 2014-3-22 19:30:38 | Show all posts |Read mode
Recharged 2 times, only received 1... Reply:14| View:1307

        I rechaged $300 2 times, only received 1 of the transaction.
        see below email from trial pay.

        Thank you for your inquiry.

I have checked your customer log and our records show that you received Diamonds for following transactions:

Shopping Cart Credit Card 30,000.00 Diamonds 2014-03-22 04:22:42 Order #JG2M6JFF (Ref.#Q7AD8E7B)
Shopping Cart Credit Card 30,000.00 Diamonds 2014-03-22 04:22:41 Order #W9Q54W1K (Ref.#QD5B7AC3)

If these purchases are not reflected in your gaming account please contact UUZU Games HongKong Limited support team directly at support@gtarcade.com or http://support.gtarcade.com/and they will be better able to assist you.

If you have any additional questions or concerns please let us know.

Regards,

John
TrialPay Customer Support
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 capone Last edit in 2014-3-22 19:30:38

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 Author| Post time 2014-3-23 11:36:35 | Show all posts

Recharged 2 times, only received 1...

any GMs? help??
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 capone Last edit in 2014-3-23 11:36:35

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sunshine
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Post time 2014-3-23 20:37:25 | Show all posts

Recharged 2 times, only received 1...

Hi,would you please provide your IGN and server number?We\'ll check it for you.Thanks for your support!
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 sunshine Last edit in 2014-3-23 20:37:25

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 Author| Post time 2014-3-23 21:25:08 | Show all posts

Recharged 2 times, only received 1...

        IGN Capone1006
        NightBlade S6
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 capone Last edit in 2014-3-23 21:25:08

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 Author| Post time 2014-3-24 11:59:52 | Show all posts

Recharged 2 times, only received 1...

bump
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 capone Last edit in 2014-3-24 11:59:52

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 Author| Post time 2014-3-25 03:48:26 | Show all posts

Recharged 2 times, only received 1...

bump
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 capone Last edit in 2014-3-25 03:48:26

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 Author| Post time 2014-3-25 14:23:46 | Show all posts

Recharged 2 times, only received 1...

how many times do i need to bump...
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 capone Last edit in 2014-3-25 14:23:46

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crazy hat
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Post time 2014-3-25 19:03:07 | Show all posts

Recharged 2 times, only received 1...

Hello,dear player,I have checked your data and you just recharge 30000 diamonds for 1 time at 2014-03-22 04:22:44 and you have received them.By the way ,only 1 second between 2 recharge is impossible.You can check your credit card and how much you spend at that time.
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 crazy hat Last edit in 2014-3-25 19:03:07

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 Author| Post time 2014-3-26 00:49:30 | Show all posts

Recharged 2 times, only received 1...


        Reply 7# crazy hat
i recharged those 2 transactions several hours between the 2, first took a long time for trial pay to complete (normally i get the diamonds right away, but i didn\'t), so i tried again several hours later, that didnt come through either, so i stopped. but then later on, i received email from trialplay for both transaction almost at the same time. I am assuming that the time above is the time they processed to you guys, and not being me recharging it right after each other.

        and yes i have check the bank statements, both was charged.
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 capone Last edit in 2014-3-26 00:49:30

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 Author| Post time 2014-3-26 13:03:55 | Show all posts

Recharged 2 times, only received 1...

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 capone Last edit in 2014-3-26 13:03:55

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