HELP! Cant recharge or submit ticket...

caryn.frederick@gmail.com

This will be the 3rd time I have tried to submit a ticket....I have been trying to recharge but it wont let me. I tried submitting a ticket for that and its not going through. Can someone please tell me what is going on. Here is my order info for when I tried to recharge:
Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: worldpay
)Account:;I will give an email if needed (don\'t want it public_;
Game: League of Angels & Ebenezer(767)
Recharge Amount: $19.99;
Game Currency: 1999 Diamonds
Time: 06-18-2015 19:40:40;
Order Number: 143467084036275

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forrest.halliburton

        thank you for coming to the forum support with your issue, you came to the right place.;
        disclaimer- world pay can take a couple hours to 2 days to process, also may reject due to suspected fraud.;
        to better serve you,lease, state your IGN (in-game-name) at the tone ,,, beeeep;

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moonlighty

        Dear Player, please use suppot section on forum you can read this and get to know as to why I told you this: http://community.gtarcade.com/post/41204/
        As for payment it might take up to couple of hours (e.g. 24hrs) or your payment might be rejected as forrest said. For further help I can make report however I need your IGN and server number so SM can check it and if needed add you to white list.

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