double-charged for VIP pass!

aaronsan

        I had a lot of trouble getting through to VIP renewal with ultimate pay, but I finally did with PaymentWall. Now I see I have TWO charges of 6.99 though, PaymentWall and something called PaySpan. Please fix this double-payment! Thank you!

        User: Princessa on S33.

        -Aaron

Translate

crazy hat

Hello,we may can\'t cancel recharge but we will send you 700 diamonds~Best wishes~

Translate

aaronsan

               Hello,we may can\'t cancel recharge but we will send you 700 diamonds~Best wishes~     crazy hat posted on 2014-03-22 18:21:46     
        well, ok...can it be done as a recharge? =D So i get the event bonus?

Translate

crazy hat

Sorry you may can\'t get the event bonus.And as I know, there is no recharge rewards for 700 diamonds.We will need 2~4 working days to deal with this problem.Please wait with patience~

Translate

aaronsan

               Sorry you may can\'t get the event bonus.And as I know, there is no recharge rewards for 700 diamonds.We will need 2~4 working days to deal with this problem.Please wait with patience~     crazy hat posted on 2014-03-22 18:36:47     
        There is a recharge any amount event bonus right now, a Hot Event under Omnipotence. I will be patient and thank you for the responses.

Translate

aaronsan

               Sorry you may can\'t get the event bonus.And as I know, there is no recharge rewards for 700 diamonds.We will need 2~4 working days to deal with this problem.Please wait with patience~     crazy hat posted on 2014-03-22 18:36:47     
        I hope you are close to resolving this as you said. I am concerned that my issue has been forgotten. Thank you!

Translate

crazy hat

Hello,dear player ,we have sent you 700 diamonds.Please check.And I \'m so sorry that we can\'t send you the event bonus.Thanks a lot for your understanding and support~

Translate