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double-charged for VIP pass!

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aaronsan
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Post time 2014-3-23 02:46:53 | Show all posts |Read mode
double-charged for VIP pass! Reply:7| View:841

        I had a lot of trouble getting through to VIP renewal with ultimate pay, but I finally did with PaymentWall. Now I see I have TWO charges of 6.99 though, PaymentWall and something called PaySpan. Please fix this double-payment! Thank you!

        User: Princessa on S33.

        -Aaron
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 aaronsan Last edit in 2014-3-23 02:46:53

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crazy hat
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Post time 2014-3-23 07:21:46 | Show all posts

double-charged for VIP pass!

Hello,we may can\'t cancel recharge but we will send you 700 diamonds~Best wishes~
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 crazy hat Last edit in 2014-3-23 07:21:46

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 Author| Post time 2014-3-23 07:26:02 | Show all posts

double-charged for VIP pass!

               Hello,we may can\'t cancel recharge but we will send you 700 diamonds~Best wishes~     crazy hat posted on 2014-03-22 18:21:46     
        well, ok...can it be done as a recharge? =D So i get the event bonus?

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 aaronsan Last edit in 2014-3-23 07:26:02

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crazy hat
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Post time 2014-3-23 07:36:47 | Show all posts

double-charged for VIP pass!

Sorry you may can\'t get the event bonus.And as I know, there is no recharge rewards for 700 diamonds.We will need 2~4 working days to deal with this problem.Please wait with patience~
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 crazy hat Last edit in 2014-3-23 07:36:47

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 Author| Post time 2014-3-23 07:45:59 | Show all posts

double-charged for VIP pass!

               Sorry you may can\'t get the event bonus.And as I know, there is no recharge rewards for 700 diamonds.We will need 2~4 working days to deal with this problem.Please wait with patience~     crazy hat posted on 2014-03-22 18:36:47     
        There is a recharge any amount event bonus right now, a Hot Event under Omnipotence. I will be patient and thank you for the responses.
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 aaronsan Last edit in 2014-3-23 07:45:59

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 Author| Post time 2014-3-26 07:52:21 | Show all posts

double-charged for VIP pass!

               Sorry you may can\'t get the event bonus.And as I know, there is no recharge rewards for 700 diamonds.We will need 2~4 working days to deal with this problem.Please wait with patience~     crazy hat posted on 2014-03-22 18:36:47     
        I hope you are close to resolving this as you said. I am concerned that my issue has been forgotten. Thank you!
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 aaronsan Last edit in 2014-3-26 07:52:21

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Post time 2014-3-29 12:41:39 | Show all posts

double-charged for VIP pass!

Hello,dear player ,we have sent you 700 diamonds.Please check.And I \'m so sorry that we can\'t send you the event bonus.Thanks a lot for your understanding and support~
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 crazy hat Last edit in 2014-3-29 12:41:39

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