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Still haven't gotten diamonds/refund

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qtpie101
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Post time 2015-6-19 11:24:41 | Show all posts |Read mode
Still haven't gotten diamonds/refund Reply:6| View:373
        I recharged back on May 28th. Was told by a MOD that I could get a refund since the money was taken out, but I was never credited the diamonds. Then I was told by a different MOD that if I didn\'t receive the diamonds, that they would be credited to me. I still haven\'t gotten a response from the help ticket people. They are not useful whatsoever.

        I have no problem keeping the purchases as long as I get the 100% back in diamonds that I would have been able to get since the The Precious event was going on. I had over 400 points in Tidal Pool. More than enought to qualify. So I recharged $19.99 for 2k in diamonds and $9.99 for 1k in diamonds. After the The Precious event, I should have had a total of 6k in diamonds.

        I have requested the refund, yet I have not received it yet. It\'s been 9 days. I would be happy to cancel the request, as long as I got the 6k in diamonds. I tried recharging earlier this evening, and nothing. I was also told I would be whitelisted, yet I still seem to have trouble.;I will not recharge ;again until this is resolved. Period.

        IGN: Lexxie
        Server: 14

       

       
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 qtpie101 Last edit in 2015-6-19 11:24:41

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forrest.hallib...
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Post time 2015-6-19 18:55:23 | Show all posts

Still haven't gotten diamonds/refund


good post, only thing you might add for future is a SS of the precious event to show you did not collect and that it was active, and your tidal points, that would help solidify your case as well, just a pointer. hope they fix your issue.
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 forrest.hallib... Last edit in 2015-6-19 18:55:23

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clydesdale_8
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Post time 2015-6-19 19:52:02 | Show all posts

Still haven't gotten diamonds/refund

You will not receive any kind of reimbursement for your failed recharge from GTArcade. The good news is, your payment provider can easily get your $ back. It looks like you used paypal. Super simple to file a claim, and if it goes anything like mine have, you will just have to wait the allotted time;for GTArcade to respond to paypal (which they won\'t).;
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 clydesdale_8 Last edit in 2015-6-19 19:52:02

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moonlighty
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Post time 2015-6-20 00:33:53 | Show all posts

Still haven't gotten diamonds/refund

I will create report, requesting for refund however for future please contact us on forum than at support, since it takes them much more time to solve something.
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 moonlighty Last edit in 2015-6-20 00:33:53

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moonlighty
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Post time 2015-6-27 00:08:57 | Show all posts

Still haven't gotten diamonds/refund

I recieved reply from SM here it is: she\'s recharged on a different character, but the diamonds have already been consumed, is that her character also?
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 moonlighty Last edit in 2015-6-27 00:08:57

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qtpie101
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 Author| Post time 2015-6-27 15:04:24 | Show all posts

Still haven't gotten diamonds/refund

I already got the refund from Paypal. I did recharge on another character. It\'s my friend\'s character that I know in real life. Thank you for all the help. I just need to get whitelisted, if I haven\'t already been, because my recharges aren\'t going through. Thank you!
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 qtpie101 Last edit in 2015-6-27 15:04:24

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