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Accidental Purchase

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sutalja
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Post time 2015-6-19 14:28:11 | Show all posts |Read mode
Accidental Purchase Reply:6| View:433

        Hi there,

        I accidentally purchased 100 extra phoenix wings shards (diamonds in the group buy), and I had wanted the Legacy.
        Was wondering if I could exchange them? Or get them removed and get the diamonds back. Either way is fine. I don\'t expect vouchers back, I\'ll take the hit on those, but I would like the opportunity to buy something different.;

        Thanks for the attention,
       
~Sutalja
        Zeram 954
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 sutalja Last edit in 2015-6-19 14:28:11

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moonlighty
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Post time 2015-6-20 00:13:07 | Show all posts

Accidental Purchase

Hi, I will report and ask if it is possible, but please do not expect pleasent reply from me.
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 moonlighty Last edit in 2015-6-20 00:13:07

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sutalja
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 Author| Post time 2015-6-22 22:50:56 | Show all posts

Accidental Purchase

Okay thanks-I appreciate any help.
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 sutalja Last edit in 2015-6-22 22:50:56

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drewlow
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Post time 2015-6-23 17:32:03 | Show all posts

Accidental Purchase

        Honesly, don\'t expect anything back. ;They have an unwritten rule that if it\'s a player\'s own mistake, then they won\'t refund anything. ;I\'ve done it before, recently bought Lycorax and the Rabbit from the Mid Year Event twice by accident. ;I know I can\'t get the diamonds back, so I haven\'t even asked.

        If a mod is reading this, please let me know if I\'m wrong and can possibly get my diamonds back. ;Maybe they changed the policy.
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 drewlow Last edit in 2015-6-23 17:32:03

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sutalja
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 Author| Post time 2015-6-24 00:58:48 | Show all posts

Accidental Purchase

        Well, I read in another post they don\'t refund unless you spent diamonds buying the item, which I did, so hopefully I can get something back. Those shards were not cheap by any means.;
        I am in GT club, so hoping that helps a bit, since this is one of those unfortunate account experiences XD.;

        Cheers!
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 sutalja Last edit in 2015-6-24 00:58:48

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forrest.hallib...
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Post time 2015-6-24 02:23:48 | Show all posts

Accidental Purchase

clubs, vip dont matter, nor does casher or f2p, it depends on devs mood, and the item in question, i am guessing about a 95+ no rate. As robin pointed out in another post it may have to do with if the item can be synthed or used somewhere else.;
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 forrest.hallib... Last edit in 2015-6-24 02:23:48

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