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razoni mates
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Post time 2015-6-20 06:35:39 | Show all posts |Read mode
trying to unsubscribe Reply:6| View:734
        Hi,

        I\'ve been trying to unsubscribe from the monthly VIP but every time i click the unsubscribe button i get taken to a blank Facebook page and there is nothing there that will allow me to cancel my VIP or stop the monthly payments. ;I contacted Facebook and they told me they have no record of a monthly automatic subscription. ;I do not want to just have Paypal stop the payments because i don\'t want GTarcade to suspend my account. ;I need you to cancel my VIP.

       

        once i click on unsubscribe.. it takes me to;
        https://secure.facebook.com/sett ... scriptions&view
        but the page is blank.. face book has told me that there is nothing linked to my account to control:

        -=-=-=-=-=-=-

        Our records show that your account does not have any subscription(s) linked to it.

It looks like the issue you\'re experiencing is with an app or game that isn\'t developed by Facebook. Unfortunately, because apps and games are managed by developers outside of Facebook, we\'re unable to provide you with support. But you can try contacting the developer directly for help.

To contact the developer of an app or game:

Go to the App Center:;https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit

You can also contact the developer while using some apps and games on Facebook:

Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit

Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:

https://www.facebook.com/help/1397933243846983?ref=cr

Thanks,

Winnie
Payment Support Specialist
Facebook

        -=-=-=-==-=-

       

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 razoni mates Last edit in 2015-6-20 06:35:39

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moonlighty
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Post time 2015-6-20 16:28:12 | Show all posts

trying to unsubscribe


Hi, to create report to unsubscribe your account I need your IGN (In Game Name) server number and also platform (I assume you´re from fb right?), please provide these informations and I or one of my colleagues on their shift will report it for you.
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 moonlighty Last edit in 2015-6-20 16:28:12

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 Author| Post time 2015-6-24 02:54:47 | Show all posts

trying to unsubscribe

        i posted this because the support team (Sai and Leon asked me to)
        Server - Sallos S481
        IGN BowShot
        this is through Facebook
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 razoni mates Last edit in 2015-6-24 02:54:47

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ƒrostbite
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Post time 2015-6-24 12:19:10 | Show all posts

trying to unsubscribe

Thank you razoni! I will Report, to get the Subscription Cancelled!
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 ƒrostbite Last edit in 2015-6-24 12:19:10

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sword of choke...
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Post time 2015-7-2 16:54:39 | Show all posts

trying to unsubscribe

Hello. Actually, you need to cancel the subscription by yourself. You can get your subscriptions on your Facebook from Settings, and then Payments, and you can find your subscriptions there. If you cannot find the subscription, while it\'s still charging you, please contact Facebook to see what\'s wrong. Thank you very much for your understanding and patience!
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 sword of choke... Last edit in 2015-7-2 16:54:39

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 Author| Post time 2015-7-29 13:03:33 | Show all posts

trying to unsubscribe


        i don\'t think you read my post.. i did everything you described sword.. the unsubscribe takes me to a blank page.. i contacted facebook they do not see any authorized monthly payments for you in their system.; I have considered contacting paypal and blocking you guys from charging me 6.99 a month but i have heard that once i do that they will no longer allow me to charge anything for LoA, and worse you might ban me for reversing a payment.

        I tried 5 different browsers (IE, chrome, Firefox, opera and one other) they all took me to a blank facebook payments page..  i even tried from two other computers....  if you guys can\'t cancel my subscription.. i the only option i have is to work with paypal and never charge for LoA again.
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 razoni mates Last edit in 2015-7-29 13:03:33

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