Unable to log into account

jlong

        after refreshed from a quick battle screen froze in demonic war - I was unable to log into my account anymore with comment Incorrect User or Password;
        but with the game still showed that my IGN: qook, server hydrus S396 is still online.
        PLease check urgent

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moonlighty

Hi, could you please take ss of the issue? Are you sure you don´t  use caps when you try log in? Have you tried clicking on forgot your password you may change it to another if you cannot get into game by getting mail to your e-mail to confirm reset of your password.

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echoes1982

The acct belongs to a quild member of ours, we are just looking after it for him while he`s away

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echoes1982

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jlong

        The account belong to a friend who is just busy with his work atm, we were entrusted in regards to look after the account and keep it running until he come back,

        We have been trying to log in it many times (which couldn\'t be a technical/typo error)
        We have done the forgot password many time as well. just my friend isnt available to open and check his email.
        Isnt there another way which you can support us with? with many days have lost, the deteriorating of the heroes in the game is tremendous.;

        Please help!!! Thank you very much;

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echoes1982

It is now august.. and still nothing, you are all a waste of space and time

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jlong

        this situation is getting more serious. very disappointing that not have been done or any feed back from follow up.

        Can you guys please come back with a reply ASAP.;;

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