holy throne cant reset my talent

mark polis

hi i tried reset my talent but it didnt reset and i tried again to do it but again cant can you do it for me?tnx mark1 server s19

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flandre

        Dear player.

        When you say u cant reset your talents. did you used gold and the talents didnt reset? Or did you try to reset and nothing happened? Did you got any error?
        If you can provide any screenshot with it that will greatly help.
        Anyways i will report this once you reply

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mark polis

ok sry for no info here my ss it said you ;already rested your talent and i didnt lost gold. it still 254 gold and tnx;

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flandre

        Ty for the additional info.

        I will inform devs at monday about it.


        Edit:
        For now i logged this issue and i will report it on monday.

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mark polis

tnx and will get 300 gold right?

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mark polis

and i know now what is the prob,my bag was full.but i tried to reset agian and that what happen

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flandre

        If the prob was that your bags was full. Then by all means make some space and reset your talents.
        You would be eligible for compensation if you had lost the gold or if you didnt received a full refund for your talents.

        Anyways i will update the logs.



        Edit:
        Logs are updated.

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mark polis

hi tnx for your answer i did it again but again nothing happen, is there is gold for me?

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mark polis

?

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flandre

        You have to wait till a dev can check your account.
        Till then i can do nothing more i am afraid. Just be patient.

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