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Can't open a ticket

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jeffafafa
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Post time 2014-3-24 11:34:50 | Show all posts |Read mode
Can't open a ticket Reply:6| View:615

        Keeps telling me my email address is invalid and won\'t let me change the field on the ticket.

        Basically. looking to close my Blazing Souls account and see if anything can be transferred to my Elf Village account.

        Any help would be appreciated.
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 jeffafafa Last edit in 2014-3-24 11:34:50

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wisper
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Post time 2014-3-24 22:03:45 | Show all posts

Can't open a ticket

They don\'t do transfers of items, characters, vip, diamonds...anything
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 wisper Last edit in 2014-3-24 22:03:45

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sunshine
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Post time 2014-3-25 08:05:12 | Show all posts

Can't open a ticket

Hi,we are sorry that we cannot transfer the info(such as character,items and so on) of your account to the other account.To the problem of opening a ticket,could you please provide the screenshot of this error message so that we can check it for you?Thanks for your support!
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 sunshine Last edit in 2014-3-25 08:05:12

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jeffafafa
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 Author| Post time 2014-3-26 22:07:14 | Show all posts

Can't open a ticket

Reply 2# sunshine
        I get a red line under my e-mail address saying it\'s not valid. It might be because it\'s a .name address instead of a .com.
        And I can\'t edit my e-mail address in the account settings.

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 jeffafafa Last edit in 2014-3-26 22:07:14

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f00d0gdat-09
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Post time 2014-7-2 18:16:08 | Show all posts

Can't open a ticket

While you can create an account with an email that contains hyphens, the Trouble Ticket system DOES NOT!

Until this code is upgraded to recognize hypens NO ONE with hyphens in their email address will be able to get support via Trouble Ticket system!
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 f00d0gdat-09 Last edit in 2014-7-2 18:16:08

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templars
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Post time 2014-7-2 21:53:59 | Show all posts

Can't open a ticket

Reply 4# f00d0gdat-09@yahoo.com
Hi, we\'ve reported this issue to our DEV team and ask them to have a check. Please wait patiently, thanks
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 templars Last edit in 2014-7-2 21:53:59

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