Diamond Return collected but no diamonds given

weillkenz

        Server Name:
        Cheadle (1005)

In-Game Name:
        Linux

I just made a recharge worth $40 for 4,000 diamonds. Recharge was successful and I got 4,000 diamonds on my account.
        I click on First Recharge (in-game) and and activated Diamond Foundation. I got an additional 5,000 diamonds plus diamonds collected for Lvl 30 (plus 1,000 diamonds from Facebook invites).
        Under First Recharge, I click on Diamond Return and clicked on Collect. After clicking Collect, name changed to Collected but I didn\'t get an additional 4,000 diamonds.;
        Why? I pressed collect but it just changed to collected and there was no additional diamonds collected.

        I already sent a ticket about this but got a reply with no common sense at all.
Sai Reply: Hello, your recharge was failed at that time, we\'ll add you in the white-list and if you want to recharge now we suggest that you try another payment method. Thanks.

My recharge didn\'t failed. I woudn\'t be able to claim the other prize on 1st Recharge if it failed. As always, ticket replies have no common sense.

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akumi-san

        Dear player,

        Your issue has been reported (and explained to be sure they don\'t mess up again).

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weillkenz

          ;;;;                        Dear player,       
       
                        Your issue has been reported (and explained to be sure they don\'t mess up again).       
;;; akumi-san posted on 2015-06-26 09:00:06;;;;

        Thanks. I hope that I\'ll still be able to collect that 4,000 Diamond Bonus found under 1st Recharge (Diamond Return).

        As of now, status is still Collected ingame and my ticket is still in pending state.

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weillkenz

~bump~

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weillkenz

        Any update?

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moonlighty

Dear Player, I apologize but our report document wasn´t  answered since 23th  your report was made by akumi on 26th so please be patient till SM answer your problem so our moderator can get back to you with proper answer.

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weillkenz

How long do they usually answer tickets?

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ƒrostbite

We try to ask them to Reply to our Reports made, but they like to take their time with it, no matter how many times we ask them to Answer the Reports!

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weillkenz

          ;;;; We try to ask them to Reply to our Reports made, but they like to take their time with it, no matter how many times we ask them to Answer the Reports!; ;;; ƒrostbite posted on 2015-07-02 00:10:08;;;;

        In other words, they don\'t care

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weillkenz

any update?

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