Hero upgrade

andrejs

        i open yesterday ticket about missing reward from hero upgrade hot event

        i used my lvl20,21,22 mark and didnt get seraphstone, also it is last day do tycoon and i need this 10k tycoon points, i have used a lot of dimonds for this 3 marks and now i need to use some more for tycoon

        I got replay to ticket to make screenshot with hero at lvl22 and hot event where i didnt get rewards. The suport user Sei ask me for it. I posted this screen shot 24h ago and still nothing new from GM. can someone plz look at my ticket since tycoon will end in 5h

        S818, player Andrej.

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rufus

was it your mount that you upgraded? because it doesn\'t count

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forrest.halliburton

mods, and others cant see tickets, so if you want us to look you have to post here with SS, and maybe can help or explain, but rufus did mention the most common reason why you may not have received.;

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andrejs

mods can see my ticket because i recive i replay on my ticket to post picture of my hero. So if i recive replay some game moderator did see my ticket

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neolitz1230

          ;;;; mods can see my ticket because i recive i replay on my ticket to post picture of my hero. So if i recive replay some game moderator did see my ticket ;;; andrejs posted on 2015-06-26 17:59:54;;;;

        it was different person, forum mod ; ticket mod.

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moonlighty

Dear Player, as mentioned above Forum Moderators such as myself cannot check your issue inside of Ticket system since we don´t  have any access to it only Super Moderators who are in charge of it ( that person Sai ) If you request help at support section on forum you have to include proof here. So please give us screen shot you sent inside your ticket request.

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andrejs

        As i spoke before i did get replay from SAI inside ticket system, he requestet some more info from me and i send this info back to him.
        As proof of this here is screenshot

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andrejs

        And for the problem
       
        this is my inventory showing my unused marks 2x lvl16, 1x lvl18, 1x lvl20, 1x lvl21, 1x lvl22

       
        same invetory after i used my marks
       
        hot event shoving missing rewards
       
        hero upgrade status befor upgrade
       
        my hero after i used marks showing him at lvl22

        I used a lot of diamonds to get this marks, I also didnt use them before was waiting for this hot event to be inside tycoon.; I didnt use this marks 4-5 days before in same hote event and i could use some extra BR since i finised place 53 in CS turnament.

       
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        So just give me what is mine and i pay for it.

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forrest.halliburton

        it looks like you are in mount section, that is why it did not activate hero upgrade, 2 separate areas. There would be more tabs at top of page and it would say Hero instead of Player. see SS below. sorry, but unfortunately you will not be able to collect from hot events. just a heads up.

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kpgmaestro

It clearly says Hero Upgrade event, you wont be able to collect seraphs from hot event if you upgrade mount.

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