Recharge payment issues

seanpaulselby@yahoo.co.uk

Hello this is the third time I have posted here with regards to a double recharge payment taken from my banks account , have tried twice to put a ticket in with no response at all, a double payment was taken from my bank account which I asked paypal to carry out as charge back, no money has been refunded but you took back the 2000 diamonds from my game , order number was 143289313627164 please can you help with a refund for the amount that was taken out of my bank account or refund me back the diamonds that have been taken from my game, I would very much appreciate it if someone would reply or contact myself regarding this matter        Server Jacom 886;
        In game name ANARCHY
        Thankyou

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forrest.halliburton

the issue is not with GT at this point but your payment provider and bank. GT did there part. now its on them to credit your account.

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seanpaulselby@yahoo.co.uk

No the charge back was not credited back in to my account , and GT took a double payment from me whilst also taking back the diamonds that was purchased , will need either a refund for the payment take or diamonds credited back in to my account

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ƒrostbite

If you Requested a Charge Back with your Bank, for the Double Charge, you will need to speak with your Bank. Sometimes this can take a while before it Returns to your Bank Account. Speak with your Bank, and they can give you a more Specific Timeline on when to Expect the Money Returned.

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seanpaulselby@yahoo.co.uk

Reply 3# ƒrostbite
The charge back was through paypal but because you have my banks details you took the money from my banks due to there being a double recharge with not enough funds in paypal to cover your mistake, this has been nearly a month now and still no contact from DEVs or anyone wishing to help solve this situation, I find it disgusting that customer service here is so poor

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forrest.halliburton

        how many tickets you gonna create?; same issue.
        http://community.gtarcade.com/post/73915/
        http://community.gtarcade.com/post/74089/
        http://community.gtarcade.com/post/73920/

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