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Recharge payment issues

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seanpaulselby
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Post time 2015-6-29 18:31:01 | Show all posts |Read mode
Recharge payment issues Reply:6| View:589
Hello this is the third time I have posted here with regards to a double recharge payment taken from my banks account , have tried twice to put a ticket in with no response at all, a double payment was taken from my bank account which I asked paypal to carry out as charge back, no money has been refunded but you took back the 2000 diamonds from my game , order number was 143289313627164 please can you help with a refund for the amount that was taken out of my bank account or refund me back the diamonds that have been taken from my game, I would very much appreciate it if someone would reply or contact myself regarding this matter        Server Jacom 886;
        In game name ANARCHY
        Thankyou
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 seanpaulselby Last edit in 2015-6-29 18:31:01

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forrest.hallib...
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Post time 2015-6-29 22:03:42 | Show all posts

Recharge payment issues

the issue is not with GT at this point but your payment provider and bank. GT did there part. now its on them to credit your account.
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 forrest.hallib... Last edit in 2015-6-29 22:03:42

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seanpaulselby
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 Author| Post time 2015-6-30 03:57:22 | Show all posts

Recharge payment issues

No the charge back was not credited back in to my account , and GT took a double payment from me whilst also taking back the diamonds that was purchased , will need either a refund for the payment take or diamonds credited back in to my account
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 seanpaulselby Last edit in 2015-6-30 03:57:22

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ƒrostbite
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Post time 2015-6-30 12:25:00 | Show all posts

Recharge payment issues

If you Requested a Charge Back with your Bank, for the Double Charge, you will need to speak with your Bank. Sometimes this can take a while before it Returns to your Bank Account. Speak with your Bank, and they can give you a more Specific Timeline on when to Expect the Money Returned.
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 ƒrostbite Last edit in 2015-6-30 12:25:00

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 Author| Post time 2015-6-30 19:49:30 | Show all posts

Recharge payment issues

Reply 3# ƒrostbite
The charge back was through paypal but because you have my banks details you took the money from my banks due to there being a double recharge with not enough funds in paypal to cover your mistake, this has been nearly a month now and still no contact from DEVs or anyone wishing to help solve this situation, I find it disgusting that customer service here is so poor
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 seanpaulselby Last edit in 2015-6-30 19:49:30

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forrest.hallib...
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Post time 2015-6-30 23:41:01 | Show all posts

Recharge payment issues


        how many tickets you gonna create?; same issue.
        http://community.gtarcade.com/post/73915/
        http://community.gtarcade.com/post/74089/
        http://community.gtarcade.com/post/73920/

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 forrest.hallib... Last edit in 2015-6-30 23:41:01

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