freyafm

- Team Lead
- Posts:3271
Joined 2015-6-3 Last Visited 2023-01-30
|
Recharge not working??
Hello dear players. A friend of mine had the exact same issue yesterday, and he got charged 3 times. No diamonds received, in his Facebook history there was no track of those purchases to track a transaction ID. He called the bank and they\'ve told him that the payment went through. He contacted Facebook and they\'ve told him this:
These charges are temporary authorization charges to validate your credit card. Typically, they appear on your statement as either pending, processing, or as an authorization. The description will likely look like the following example:
FACEBK *PAYMENT 650 543 7818 CA
These charges will be removed from your credit card automatically by your bank, usually within 7-9 business days. However, it is possible for this removal to be delayed.
If these charges remain on your card past the 7-9 business days, please provide us with a screen shot of your credit card statement with these charges as well as the first 6 and last 4 digits of the card. Please black out any other sensitive information. Once I receive this information I will be able to look into these charges further.
I apologize for any confusion this may have caused.
So bottom line, in here GTArcade has no fault.
In case you can provide your Transaction ID and confirm that the money were taken, then please provide IGN, server and Transaction ID and we will report this for you.
Translate |
|