Recharge fail and no precious

annie_merie@hotmail.com

        IGN: EverMoreEm
        Server Number: zweihander 7
        Platform: gtarcade
        Payment Provider: paymentwall
        Payment Method: credit card
        Transaction ID:;
        On June29,2015 8:47pm(gmt-5) I recharged $99.99. There was a precious hot events going on at the time, after waiting and still no diamonds i checked my bank statement and seen my money had been taken, i then checked my paymentwall acct and seen they had processed it ,cked my email had comfirmation all looked good except no diamonds, I tried to send a ticket but alas mine does not work i had a friend then send one in for me. i kept checking still no diamonds . 9:00am my time ;a little over 12 hrs later i recieve 10000 diamonds. Ok thats fine and dandy but where are the 10000 free diamonds I would have recieved had i gotten my diamonds at the time and date i recharged. I have never had a problem with getting my diamonds before and I dont think I should be penalized by what was obviously not my fault. I upheld my part of the Transcation and would very much like you all to do the same. here are SSs of the confermation email my recharge history which shows the 30th instead of the 29th and also a ss of my paymentwall acct . as you can see 2 show the recharge as of the 29th while yall show the 30th.Thank for you immediate response and action to clear this matter up.as you can plainly see by 2 of these ss the money the transaction was done on 6-29 therefore deserves the 10000 precious diamonds.

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forrest.halliburton

nice job on post, only thing you may have added (just FYI for future) is the precious page, and verified that you had tidal pool done (SS of points), that would have covered all the bases for the precious part, also if it affected any other hot events, like collection of hearts,  a lot of screen shot but worth it to get everything. They should be able to go back and check. good luck.

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annie_merie@hotmail.com

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annie_merie@hotmail.com

Reply 1# forrest.halliburton
I would like to thank you for your reply i have posted a screen shot of my pool score for yesterday.

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forrest.halliburton

NP. glad to help, and a free bump for you

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n.miller2514

bump

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choad

        bump

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o69gizmo69o

        if they fail to send you the remainder of the diamonds get a CHARGE back against payment gt are above all becoming more and MORE carefree towards its customer base yet alone the lack totally of ANY customer care ....
        they are becoming THIEVES who make dead promises and run away when faced with problems making them con merchants they are loosing players hand over fist because of all they have done !!!

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forrest.halliburton

yes, a charge back is an option, just make sure that GT says they never sent the dias. have no record of trans, then it is safe to call bank, CC and get money back. If GT says you received the dias and then you charge back, they will deduct dias from your game account, and if you cant cover amount they will put a temp ban on your account until you can replace them. another heads up;

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annie_merie@hotmail.com

You know what hurts is I\'ve been a player and spender since zweihander server 7 opened and you cant even take the time to respond to any of my posts. I\'ve been very nice in all my correspondence . Yet you treat me like I don\'t matter .

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